Category: 封面故事

  • 谈海外医疗

    谈海外医疗

    国际形势大趋势的驱使,
    又怀着对海外医资力量和医学研究成果的信任,
    不少国人都规划起了自己的医疗之旅。
    SPA和美容院也有不少和海外医疗项目做资源对接和整合的店家。
    高菲 文

    近几年医疗旅游在全球范围内都十分火热,有不少国家甚至正在重点发展国际医疗,旨在接待更多以医疗为目的的游客。

    根据美国斯坦福研究机构的数据,2013年全球医疗旅游的收入为4386亿美元,而2017年收入规模升至6785亿美元,占世界旅游总收入的16%,2019年这个数字继续攀升,预计会达到8000亿美元。

    海外医疗需求旺盛

    近年来,国家不断鼓励医疗发展,海外医疗行业在2019年步入了热潮,政策监管不断完善,商业模式经过检验,市场规模保持扩张,资本向海外医疗市场头部企业集中,海外中介机构大量引入海外医疗资源。

    种种迹象表明,海外医疗的服务需求将会多样化,而目前的探索期,重症治疗、体检是海外医疗的主要需求。数据显示海外医疗重症治疗产品占比高达40.2%;体检产品其次,占比为28.0%。其中癌症等疾病对于创新药物的需求较大,高端体检项目则主要依靠新型的医疗器械、仪器,国内对于重症治疗和高端体检的大量需求从一个侧面反映了国内对于药物和器械方面的需求尚未满足。此外,代孕、试管婴儿等的占比达到了14.6%且需求还在不断增长。

    关于医疗的目的地方面,各国医疗水平不同,擅长的领域不同,医疗技术具有差异是当然的。例如韩国擅长美容整形、泰国关注孕妇与试管婴儿、匈牙利牙科、瑞士干细胞、日本体检和癌症治疗等等。中国的在线海外医疗市场上,医疗服务目的地主要有美国、日本、印度等国家。其中,美国与日本为主要目的地,供给产品合计比重达到七成,短期内也将以美日为主。

    印度入围海外医疗的前三其实并不令人惊讶。印度是全球所有医疗旅游目的地中成本最低、质量最高的国家之一,医疗项目涵盖广泛,费用却约为美国同类医疗项目的十分之一,而医疗技术却相当先进,且英文作为医疗官方语言适用。印度的瑜伽、阿育吠陀、SPA等医疗养生文化名扬四海,已经成为全球著名的健康之地。

    印度以心血管内科、骨科、肾内科、肿瘤科和神经外科闻名全球。医疗游客前往印度不仅能在医疗、健康方面获得最佳体验,还可以体验丰富的文化。据估算,印度医疗旅游业增长率为22-25%,每年境外医疗游客贡献净利润达30亿美元,医疗旅游已成为印度最大的行业之一。

    此外,印度向来被称为“世界药房”,是除美国之外的世界第二大生物药品制造国,仿制药物在印度受到政府保护,生产了全球20%的仿制药,出口超过200个国家,而且其中有60%以上出口到欧美、日本等发达社会。就像电影《我不是药神》里的故事那样,印度仿制药的疗效有保证,但价格却只有欧美原研药的20%-40%,有的甚至只有10%。中国患者对印度廉价仿制药存在着非常大的刚需,肿瘤、肝炎等重大疾病都能在印度找到价廉质优的药品。

    海外医疗中介持续受益

    随着国人对海外医疗服务的需求释放,专门提供跨境就医服务的海外医疗中介产业随之兴起。海外医疗中介主要提供办理病人和家属签证、预约与转诊国外医院、办理医疗签证、病历整理与医学资料翻译以及协助病人到国外的医学翻译、生活翻译等。

    目前,国内海外医疗服务中介机构主要包含三类。第一类是传统跨境医疗服务机构,这些机构起步较早,数量较多,目前不断优化线下服务,同时也在搭建线上平台;第二类是海外中国办事机构,主要是国外知名医院或医疗集团设立在国内的办事处;第三类是互联网跨境医疗平台,主要模式就是建立互联网平台,通过互联网实现跨境就医,链接供求双方。

    现阶段,传统跨境医疗机构占据了市场的绝大部分空间。但是互联网跨境医疗机构和海外跨境医疗中国办事机构仍然是国内跨境医疗机构非常重要的组成部分。互联网平台逐渐成为客流汇集的重要渠道,将逐渐影响跨境医疗行业竞争格局。海外跨境医疗中国办事机构依托国内医院资源,国外医院技术,占据了精准的获客途径。

    2019年,中国海外医疗服务市场规模达到了32亿元,同比增长了约60%。预计未来3-5年,海外医疗服务市场将保持高速增长,中介机构有望显著受益。

    比起前几年动辄几十万几百万的抗衰套餐,2019年能看到医疗项目的透明度正在提升,例如,日本所有的医疗机构均能在网上找到公开的价格,客人们也更能从多方面的渠道获得相关信息咨询等,市场的优质供应链也渐渐成熟完善,美容院和SPA的从业人员也更关心真正为有需求的客人提供好医疗服务的对接,以确保自己的品牌信誉。

    海外医疗的未来发展趋势

    也许是高端医疗需求人群厌倦了线上的营销,我们已经留意到了线上流量红利近年来不断降低,加之医疗搜索引擎营销已经被国家限制内容,线上渠道成本也在不断增加,因此线下渠道有望重新获得重视。尤其是私人银行与商业保险渠道作为高净值人群大概率消费项目,将成为海外医疗标准品主力推广渠道。

    其次是结合高端健康保险。对于海外医疗市场而言,商业健康险渠道具有医疗相关性强和高净值用户重合度高等特点,对于商业健康险来说,海外医疗服务有效为保险项目增值,促进商业健康险价提升。

    再则,向二三线城市下沉的趋势逐渐显现。当前海外医疗服务主要以一线城市为主,而二三线城市医疗资源较为匮乏,同时随着二三线城市经济和消费水平的提升,对于多样化的医疗服务存在一定需求,海外医疗中介机构已经逐渐将发展重心向二三线城市倾斜,例如成都等欣欣发展地区。

    由于专家医疗资源在中国一直处于紧张和缺乏的状况,以及一部分富裕人群就医理念的改变,海外医疗服务近年来受到了越来越多的关注,多家国外知名的医疗机构也纷纷开始建立与中国机构的合作通道,希望能够为出国就诊业务输送更多的病人。过去几年中,也确实看到了出国就医人群的增长,人数从五年前的三位数增加到近年来的超过五位数,60%的中国富豪也已经有过医疗旅游经历。

    70%去过海外体检和治疗的人群在选择目的地时,除了考虑是否获得先进的医疗技术、更好的医疗服务品质以外,还会参考以下因素:出境手续的繁简、出行便利程度、气候、饮食。

    海外医疗人群增速有限

    然则,海外医疗某种程度上,可以说主要是针对高收入人群的,2019年起经济发展速度放缓,多少也会影响到海外医疗的增速。

    其次,在出国就医的人群中,获得的主要服务包括肿瘤治疗和体检。其中肿瘤治疗是医疗服务的核心领域,占出国就医数量的40%以上,受到海外医疗机构和一些保险公司的看好。然而,以最偏重医疗的肿瘤病人出国就医来看,未来能够爆发增长的可能性极低,有相当多的不便因素存在。

    首先是成本问题。出国就医面临极高的治疗成本,除了病人本身,还将包括家属陪同成本,异地生活成本,以及家属因为陪同无法工作所失去的收入,零零总总加起来,总费用并不仅仅只有治疗一块。同时,大部分重症患者不适合长途跋涉,而且在疾病严重性较高的情况下,通过海外医疗机构妙手回春的概率本身就不高,而文化、气候、生活等原因还可能干扰到病人的治疗和心理状况,对于大部分人来说操作上会有难度。

    另一方面,由于目前的海外医疗服务的主要提供者是中介机构,包括专业的海外医疗服务公司以及旅行社,这些公司有安排行程、联系当地所需资源的优势,但他们要获取病人,仍然需要依赖中国的渠道。事实上,大部分重症患者都在中国的医院渠道里,而中国的医院事实上是不太会将病人推荐到海外去就医的,除非是和海外医疗有业务合作的私营医疗机构,因为这将直接影响到医院的收入,即使是服务于富裕人群的高端医疗机构也没有这样的动力,因为推荐病人去海外就诊意味着他们自身失去了病人和相关服务的收入。在这样的渠道环境下,海外医疗服务机构要想真正获得病人数量的增长会很困难。因此,不乏中资的医疗机构在海外收购医院,将海外医疗作为自己业务的组成部分之一 ,才放心推荐病人客户去海外就医的。

    此外,还有人提出远程医疗的思路。然而,要落实这些想法并不容易。首先,远程医疗并不是解决治疗的核心点,二次诊断或者海外会诊有许多局限,包括不能面见病人,医生给出诊断受到国外法律的一些限制等因素,这类远程医疗只能作为意见的补充,而不能直接干预到治疗本身。同时,国外医生的意见要付诸实施将依赖于整个医疗环境,包括检查、药品是否可及、病人本身是否有经济承受能力,身体条件是否合适等,并不是简单地给出意见就能实施的,因此还有待考量,无论是远程技术上的,还是和中国医疗机构的配合方面的。

    因此,虽然海外医疗市场是会增长,但爆发式增长是不现实的,出于操作因素和经济承受能力的限制,真正会选择海外就医的人群的增长速度会很有限。

    但从另一个角度来看,海外就医市场局限性给市场带来的启示是,用户选择海外就医除了新药、先进的技术等原因,还有一重因素是由于国内的医患沟通机会少,医生放在患者整体治疗方案上的精力少所导致的病人不信任原因。

    在国外,医生会给予患者们更多的疾病信息,包括对于病情的详细解释,根据病人自身健康条件进行有针对性的治疗方案设计,以及从病人的心理、饮食和生活等方面进行指导,再加上国外医院良好的治疗环境,有些甚至以养生SPA度假村的硬件形式,来让病人在治疗中享受生活,也不再受困于信息不对称导致的不信任。这些可能才是海外医疗真正的魅力所在吧。

  • 危机,危难和契机

    危机,危难和契机

    SpaChina提交新冠肺炎疫情SPA行业调查报告。高菲文

    2020年伊始,就给酝酿着准备过一个愉快春节假期的全中国人民们一个措手不及。为了阻断新冠肺炎的疫情传染和蔓延,企业积极响应号召,但实为不得不做出停业的抉择,目前截止发稿日期,再开业日期还不明。

    从1月21日起,一些酒店就开始陆续接到客人的入住取消电话,之后在疫情爆发之时,酒店SPA则被要求完全停业,现在除了湖北地区以外,其他省市的预计开业日期为2月底,但很多酒店水疗经理认为事情没有想象的这么乐观,开业似乎还遥遥无期。按城市不同,有些DaySPA和美容院可以申请在2月17日这周开工,但条件是必须先和政府审批,最后决定权取决于当地政府对开业风险的评估。乐观一些的看法是由专家提出的到4月底为止基本结束疫情的论断,也有参照接下来教育局也许会发布的孩子们5月才开学的坊间信息的。

    这次疫情,对于每年在春节期间是最旺的旺季和收入大头的酒店旅游,SPA和美容美发等等以线下实体为主的服务行业的企业,以及相关产业链的产品、培训、物流等企业,可谓是毫无征兆地给了当头一棒。以城市水疗和精品酒店为例,品牌越强,分店越多的,很可能就是受灾最大的,所要承担的房租和薪酬压力更大。

    其中,DAYSPA大多属于民营企业,主要经营地集中在商业区,商场,社区等,根本无法享受到政府提出的“要求房东免租”,

    也绝不可能做到在毫无营收的状态下给到员工“双薪”。好在提出双薪的有关“无脑领导”很快意识到不切实际,改口提出:年假,协商,减薪,不低于最新薪酬的80%等。

    SpaChina在访谈了50位SPA的经营者后,加紧提交了这份在这一特殊阶段的业务状态报告,希望能陪伴各位行业同仁一同度过难关。

    此外,为了帮助大家更好地了解疫情对消费的影响,以及疫情结束后中国各地消费反弹的力度,本文后半部分也会摘录一部分来自于凯度的,对1000人在线做的于疫情后消费意愿的调查报告,和诸位分享。

    疫情对SPA行业的冲击和后续反弹预测在疫情期间旅游、餐饮、外出娱乐等行业由于消费者不能出门受到了非常大的冲击:这三个行业有约75%的消费者彻底取消了相关消费,还有约17%的消费者减少了支出。SpaChina的调查则显示,其中99.8%的客人取消了任何SPA和美容院相关的造访。虽然很多SPA和美容院并未完全停业,也为老客户和会员安排了较短的营业时间,且严格做好防疫卫生消毒措施,即便是完全没有疫情发生的地区,也都没有生意可做。

    但是令人稍微欣慰一点的是,旅游、餐饮、外出娱乐的消费反弹潜力巨大。凯度调研提出:有82%的消费者会恢复外出餐饮消费、78%的消费者恢复旅游、77%的消费者恢复外出娱乐。SpaChina的调研数据则显示94%的SPA和美容院客户,都表示疫情结束后要善待自己,去把想做的项目补回来。

    能坚持3个月的店家占66%

    从店家角度来看,疫情犹如浩劫。我们行业的SPA从业人员相对性格内敛保守,请原谅本次报告中提供的信息均为匿名。50位被访谈的SPA经营者,诚恳地同SpaChina分享了自己目前的状况。

    66%的店家认为自己目前的流水和自身实力能将店铺坚持3个月,但如果进入3月中之后疫情还不能缓解,营业不恢复正常的话,他们均认为要从3月中开始实施止损和开源节流的一些措施。

    这些措施具体包括:辞退性价比不高的员工,关闭业绩较差的店铺,高层管理人员首先接受降薪,因为没有出行,则考虑取消员工的额外补贴。但同时要做到保持和客户的粘度,积极推出线上的防疫和健康指导,并把业务重心往产品零售上靠拢,鼓励员工展开线上和客户的交流和销售,甚至对于关系好的老客户和会员可以展开一部分项目的大优惠力度的预售。

    34%的经营者认为自己可以坚持到5月底,也就是上半年可以歇业但还能存活,能做到这些的经营者中有的表示自己可以有其他产业来撑一把,但也已经把人员和成本减缩到最小范围;也有的说是自己店铺不多,年前的营销推广做的很好,已经获得了客户的一些预付款和会员卡充值,现在就靠这些作为流动资金来度过难关。

    在访谈的SPA里,其中每月只出不进的最大开支达到了1000万左右,主要是位于北京、上海和深圳这些店铺场租费十分昂贵、分店多、员工多的优秀品牌的DAY SPA们。包括我在内,大家的心情均非常沉重,经过十年二十年甚至三十年来苦心经营的业务,没想到在这样的状况下会惨遭重创,惨状简直不亚于一场小规模战争,会需要至少1年的时间来重新规划和恢复。

    好在100%的受访SPA经营者都觉得疫情结束后的消费反弹是必然的,会尽量在精简的人员配置下尽可能应对消费反弹时的业务量,再逐渐恢复到疫情之前的健康的营业状况。

    我们这次的调研对象中,没有包含月营业额在10万元以下的美容院小店。对于小店经营者来说,通常是以工作室的方式自己为客人服务,经营者自身是销售,和客户粘性比较高,即便在压力下关门,也是可以在疫情结束后迅速以打工为谋生方式的,我们这次的调研,主要是关注行业大品牌和领头品牌。

    线上一定要考虑起来

    所有有在线平台的SPA行业相关商家,仿佛在这次天灾中多了一把保护伞。有先见之明的SPA产品商已经在年后积极推出了线上的产品教学和同步产品销售;健身运动行业也把线上的运动开展起来了。虽然说效果不能和线下的一对一的服务相提并论,但毕竟是聊胜于无。

    SPA经营者通常都不擅长利用线上的平台,然而通过这次的疫情,我们可以看到线上教育和线上交易的火爆,线上还是一定要有的,至于怎么做,谁来做,可以寻求一些专业人士的帮助,目前的线上成本正在逐渐降低之中,打通线上线下还是很有必要的。

     疫情中看到的稀缺行业

    凯度调研提到:基础防疫(如口罩、消毒水等)、进阶防疫(如空气净化器、紫外线灭菌灯、消毒柜等)、保健食品(如维生素、葡萄籽等)、药品(如感冒药、退烧药等)。消费者在疫情结束以后仍然会对它们加大购买的力度。

    SpaChina重要Tips:建议SPA经营者们也可以着眼于上述这些产品,在自己的经营范围里添加上这些类别的经营权限。

    从疫情看到的消费趋势

    消费者在本次疫情期间对某些品类也增加了购买,如食品饮料(40%的受访者增加支出)、家用清洁(48%的受访者增加支出)、医疗保险(38%的受访者增加支出,湖北的消费者在疫情期间购买医疗保险的比例显著高于全国)。调研显示,消费者对这些品类的购买意愿在疫情结束后会仍然比较强劲。

    本次受疫情影响最大的就是奢侈品消费:有61%的消费者在疫情期间减少或取消了这方面的支出,而且在疫情结束后,也有21%的受访者表示会减少在奢侈品上的支出,这使得奢侈品成为可能被压缩开支可能性最大的品类。这可能与人们更深层次的消费态度变化有关。

    待疫情过去之后,消费者表示他们对传统的线下渠道的购买频率会逐渐恢复,但线上渠道的渗透率会更强劲地增长:有42%的人会更多地从综合电商购买,仅有8%的人会减少;有31%的人会更多光顾以盒马为代表的新零售体验店。相比之下,O2O平台虽然在疫情期间的使用率较高,而且疫情结束后有32%的受访者会增加使用频率,但同时有17%的消费者表示会减少使用。因此O2O平台需要认真考虑如何才能留住疫情期间新增的用户。

    宅在家里如何度日

    凯度的调查不出意料地显示出:视频类活动成为了最常见的打发时间的手段。看长视频(58%)、看短视频(56%)、看传统电视(41%)是提及率最高的几个活动之一。SpaChina重要Tips:未来的消费者会更多通过视频了解细节,学会怎么利用视频进行分享也相当重要。

    数字娱乐活动也很常见,如玩手游/网游(39%,男性显著高于女性)、在线娱乐(K歌/狼人杀/斗地主等)(24%,湖北显著高于全国其他地区,战疫情也要放松心情)、看直播(体育比赛、虎牙、一直播等)(20%)。

    全民变厨师有些夸张,但的确有28%的受访者在家烧饭或烘焙(女性显著高于男性)。有23%的人在享受亲子时间,同样多的人在监督孩子学习;有23%的人在家健身(也是女性显著高于男性!),还有30%的人在线上学习,26%的人在线下学习/阅读。SpaChina重要Tips:注意抓住女性的注意力!她们还是健康行业的主力!

    分享了这些信息之后,SpaChina希望大家能重拾信心,看到未来的光明和契机,和家人伙伴们一起平安度过此次危机时刻。

  • 巴厘岛疗愈之地

    巴厘岛疗愈之地

    稻田、海浪、林木,是热带岛屿的迷人风情;庙宇、瑜伽、冥想、能量疗愈,
    则定义着巴厘更深刻的一面

    印度教与瑜伽的关联使巴厘岛充溢着其它任何地方都找不到的独特瑜伽文化。岛屿上遍布各类瑜伽中心,大多数会提供除瑜伽外的其它健康项目,并设有住宿、餐厅等。

    水疗是巴厘岛的一大特色。众多五星酒店度假村的品牌水疗,以及一众高端城市水疗,不仅提供优质服务,通常还拥有理想的地理位置和美丽的自然风光。他们会因地制宜地将巴厘岛特色疗程列为菜单中的招牌,也会推出品牌独有的体验套餐和项目。

    最热门的旅游地点当属南部巴厘,也就是库塔、水明漾、金巴兰的所在地。然而,巴厘的魅力远不止于此。西部的国家公园,北部的海滩,当然还有中部的充满魅力的文化中心乌布都值得探索。

    乌布·瑜伽与疗愈

    乌布位于巴厘岛中心高地,栖息在葱郁的稻田之间,有着丰富的自然景观,被誉为小岛的能量与文化中心。

    传统艺术市场每天吸引着游客络绎不绝的前来,邻近村庄的工艺匠人们手工制作的各类服饰、日用小件琳琅满目。如果起的够早在8点以前赶到,虽然手工艺品店尚未开门,但好处是可以避开拥挤的人潮,感受浓厚的生活气息,因为很多当地人都会一大早前来购买食物菜蔬。

    在乌布有200多家瑜伽中心,这在世界任何一个地区都是罕见的。The Yoga Barn,以瑜伽为名,提供的体验却超过一般人能想到的范畴;虽自称为Barn(仓),实际上却营造出了一个养生社区。每周100多节瑜伽、冥想、舞蹈课程,此外,还有肠道水疗、颅骶疗程、灵气治疗、阿育吠陀、排毒套餐等等。中心内设有客房、餐厅。花木掩映的小道、静谧之处的凉亭,为静养身心,互动交流创设了理想环境。

    Radiantly Alive集结了海内外专家,提供瑜伽课程,身心疗法,工作坊和瑜伽老师培训。整个工作室就像一个大家庭,来自不同国家和文化的人在这里共同探寻疗愈之道,每个光临此地的客人都能感受到被欢迎与被关爱。

    城市水疗Bali Botanica Day Spa的招牌是阿育吠陀脉轮平衡按摩。还有一项高科技体验Bodhypnosis®,据说可以引导人进入深度冥想状态,刺激副交感神经系统,开启身体的自然疗愈功能。

    水明漾·高端与艺术

    水明漾,云集着各类度假村酒店、水疗中心、餐厅、国际品牌商铺,相对库塔少了些拥挤和喧闹。冲浪条件理想,亦不乏创意商店和艺术画廊。

    白天时,海滩比较安静,人们在这里散步、骑马,感受宽广绵软的细沙。也可以去创意集市里挖掘新玩意,或走进画廊感受一番。日落时分,夕阳勾勒出迷人的天际,海滩也变得活跃起来,一众富有情调的咖啡吧和俱乐部经常爆满。Potato Head Beach Club俱乐部是其中比较有名的一家。

    水明漾也是巴厘岛的水疗胜地,不仅众多五星级酒店度假村里提供高端水疗体验,还有许多城市水疗也是各具特色,质量不在度假村水疗之下。Prana Spa Bali,从华美的摩洛哥风格设计到充满异域风情的体验项目,唤醒所有感官;Sundari Spa,强调整体健康,自主调配天然精油,环境浪漫优雅;TERRA,疗程原料从当地新鲜采摘,除水疗外,有一系列丰富的治疗模式,如针灸、灵气疗法。Cottage Beauty House,从美甲、美发到微晶焕肤、果酸换肤,令人焕然一新。水明漾的瑜伽中心不是很多,闹中取静的Yoga Shala值得一去。

    坎古·年轻与时尚

    比起水明漾,坎古多了些慵懒的气息,在年轻人中更受欢迎,有时髦的咖啡馆,包括素食在内的各种餐厅,富有特色的养生类度假村。

    Serenity Eco Guesthouse生态酒店里的Alkaline餐厅就像一个健康市集,康普茶、克非尔牛奶酒、自制果酱、素食饼干各类健康餐食充满创意。瑜伽工作室——Serenity Yoga同时对住店客人和城市客人开放,提供全面的瑜伽课程,以及声音疗法、冥想等项目。

    毗邻海滩的Samadi别墅度假村的有机素食餐厅,通过了慢食运动认证,特色包括超级食物汁、传统印度菜、阿育吠陀和生食菜肴。

    Desa Seni度假村则更像是一座艺术村,坐落在静谧的乡村氛围中,随处可见印尼艺术家的经典作品。度假村内设有瑜伽中心,水疗中心,以及自给自足的有机餐厅和一个艺术品商店。该度假村会定期举行公益活动以回馈社区。

    金巴兰·落日与水疗

    曾经的渔村,如今遍布度假村的旅游地,依然可以看见淳朴的渔民们在这里捕鱼、生活。

    以“世界十大落日”之一的金巴兰海湾落日而享誉世界,每个来到这里的人肯定都不会错过这一壮景,当然也不会错过海滩上的海鲜烧烤。金巴兰海滩上有大概十多家海鲜餐馆,带遮阳伞的木桌沿着海岸线一字排开,大多数都有着美味的自制蘸酱。双脚踩在柔软的沙砾上,从旖旎的日落美景到深沉的夜,海浪声不绝于耳,还有现场歌手助兴。

    金巴兰的水疗选项也非常丰富多彩。

    Kayumanis水疗,在田园风光的Kayumanis度假村内,距离海滩数步之遥,每一个水疗项目都汲取了巴厘岛的传统自然特色。金巴兰Bamboo Spa by L’Occitane,巴厘岛的第二家欧舒丹水疗,以古色古香的竹子为设计主题,相应的招牌体验经典马鞭草竹系列疗程值得一试。四季度假酒店的理疗村水疗(Healing Village Spa),在滨海花园内,高端品质结合巴厘岛丰富传统和自然馈赠,通过修愈身体来促进人们对内在自我的探寻。

    巴厘岛的神秘与美丽远不止于前文所提及,为了与读者一起走进更真实的巴厘,SpaChina采访了五位生活于此、并且深深热爱这片土地的人士,他们有的是拥有着传奇经历的疗愈大师,有的运营着巴厘岛首屈一指的度假村水疗中心,有的则见证并推动着巴厘岛养生行业的发展与成长。

  • How Wellness Real Estate Development Works

    How Wellness Real Estate Development Works

    “It can be anticipated that, with time, wellness real estate will become the norm and progressively transform residential neighborhoods as well as entire towns and cities.” Industry Report by GOCO Hospitality

    As people are becoming increasingly aware of the impact of lifestyle and environmental factors on their wellbeing, they seek health- and wellness-enhancing solutions that can be implemented into their daily lives. But the fact is that the large majority of physical locations where we live, work and play do not always support the implementation of such solutions, and often limit the achievement of health and wellness goals.

    Hence, real estate has a key role to play in providing the foundation that enables individuals and communities to live healthier and longer lives. Given this reality, the real estate industry has slowly but progressively transformed itself, especially since the beginning of the 21st century, in order to align with the expectations of today’s residents and to combat the many health problems that are adversely affecting populations globally.

    Wellness real estate was born as a result of this evolution, and today represents one of the key industries that together form the global wellness economy. The distinct environment that wellness real estate creates is significantly different from what is achieved with traditional real estate, a difference that stems from the particularities of the wellness real estate development process.

    This paper aims to provide an overview of wellness real estate, including the industry size, components such as wellness lifestyle real estate and wellness communities, trends and benefits, to define the particularities of the development process, and explain why a specific approach is required. The concepts discussed throughout this paper are also illustrated with a case study of the Glen Ivy Hot Springs Resort wellness real estate development in California, United States.

    Overview of The Wellness Real Estate Market

    Industry Definition and Key Characteristics

    According to the Global Wellness Institute (“GWI”), wellness real estate is defined as “the construction of residential and commercial/institutional (i.e. office, hospitality, mixed-use/multi-family, medical, leisure, etc.) properties that incorporate intentional wellness elements in their design, materials, and buildings as well as their amenities, services and/or programming.” Although the wellness real estate movement is recent, it has been developed and inspired from numerous other movements that have shaped the building and living space since the 1900s.

    Among these movements were the planned communities in the early 1900s (e.g. golf and retirement communities), the food movements of the 1970s (e.g. urban farms, farm-to-table, farmers’ markets), the design movements of the 1980s (e.g. Vastu, Feng Shui, multi-generational design, biophilic design) and the green and sustainable building movement of the 1990s (e.g. LEED, regenerative buildings, eco-villages). All of these movements have contributed to the creation and growth of the wellness real estate industry in the 21st century.

    Industry Size and Growth Outlook

    As of 2017, the global wellness real estate industry was worth US$134.3 billion (total construction costs), and has grown at a CAGR of 6.4% between 2015 and 2017. Given the rising awareness of the direct influence that living and working environments have on our wellbeing, the industry has been witnessing significant growth, with an increasing pipeline of projects and sales, despite the fact that the purchase of wellness real estate comes with sales premiums over traditional real estate.

    Comparing regions, North America represents the biggest wellness real estate market, valued at US$54.8 billion in 2017, ahead of Asia Pacific (US$46.8 billion) and Europe (US$31.7 billion). The United States represents the largest wellness real estate market globally, valued at US$52.5 billion – more than twice the value of the second biggest market, China (US$19.9 billion).

    There are currently more than 740 wellness real estate projects globally that are either already built or in development, and the pipeline is continuously growing. The wellness real estate industry is projected to grow by 6.0% annually, reaching US$180.0 billion by 2022.

    Industry Components

    The wellness real estate industry consists of various components, each with their own key definitions and characteristics. For the purpose of this paper, we will be focusing on wellness lifestyle real estate and wellness communities, and how they are anchored through wellness hospitality developments.

    Wellness Lifestyle Real Estate

    The GWI defines wellness lifestyle real estate as “homes that are proactively designed and built to support the holistic health of their residents.” In other words, wellness lifestyle real estate corresponds to the residential component of wellness real estate. For buyers, given that the purchase of a home generally represents one of their largest lifetime investments, integrating a personal health and wellbeing component into this investment is becoming increasingly appealing. For developers, the biggest interest in wellness lifestyle real estate stems from its potential to create large and integrated mixed-use wellness community developments.

    Wellness Communities

    A wellness community is “a group of people living in close proximity who share common goals, interests, and experiences in proactively pursuing wellness across its many dimensions” (GWI, 2018). While wellness communities can be created through wellness lifestyle real estate, they can also exist through social or cultural networks, independently of physical spaces such as real estate. Physical wellness communities are master-planned in ways that foster environments and connections that enable people’s health and wellbeing to thrive. Such physical wellness communities target different types of buyers or residents depending on the asset class. For example, while senior living wellness communities generally target mid- to upper-class retirees, residential wellness communities target younger and active couples and families. Regardless of their type, physical wellness communities are most successful when developed around a wellness anchor, which can consist of a wellness resort, a destination spa, or a natural asset such as hot springs, among others.

    Blue Zones, a concept defined by award-winning author and journalist Dan Buettner as regions in the world where people live longer and healthier lives than the rest of the world, represent a successful example of wellness communities. Based on nine core lifestyle habits (Move Naturally, Know Your Purpose, Down Shift, 80% Rule, Plant Slant, Wine at 5, Family First, Belong and Right Tribe), Blue Zones are unique in their characteristics and represent a good benchmark for the ideal impact of wellness communities on people’s health and wellbeing.

    Benefits of Wellness Lifestyle Real Estate

    For Buyers

    The immediate and more apparent benefit of wellness lifestyle real estate is on the end user. The philosophy and guidelines underlying this asset class are, before all, to provide healthy environments for people to live, work and play, which can be achieved through a combination of location, design, architecture, landscaping, choice of materials and technology, among other factors.

    Thus, assuming an appropriately developed wellness lifestyle real estate project, the achieved impact is an increase in the health and wellbeing of the end user. Additionally, for lifestyle investors who are interested in properties that will not only enhance their lifestyle but also appreciate in asset value, wellness lifestyle real estate results in faster value growth on average, and thus is considered as a more attractive investment compared to traditional real estate.

    For Developers

    The main advantage of wellness lifestyle real estate for developers is the increased returns that such developments produce. Although development costs are typically higher than traditional real estate developments, the enhanced lifestyle that is brought to buyers of wellness lifestyle real estate results in significant sales price premiums due to faster anticipated asset value appreciation.

    Wellness lifestyle real estate developments typically achieve average sales price premiums of 10.0% to 25.0% over comparable traditional real estate developments in respective markets; yet, these premiums can range widely between 10.0% and 55.0%. Higher premiums are generally achieved when wellness lifestyle real estate is developed around a wellness anchor, such as a wellness resort.

    For Operators

    In the case of wellness lifestyle real estate that is developed around a wellness resort, the operator of the resort draws significant benefits from the development as a whole. Firstly, the wellness resort typically becomes a clubhouse for the surrounding residents, thus enabling the operator to generate increased demand for the resort’s operating departments. Indeed, residents typically utilize the resort’s wellness center, food and beverage outlets, and participate in wellness programs or workshops. As a result, the wellness resort’s overall capture of external guests increases, which subsequently contributes to higher overall resort revenues and profit margins, and thus higher base and incentive fees for the operator.

    Secondly, in the case of branded residences that are developed alongside a wellness resort as part of the development, the operator generally grants the developer a license to use its brand for the marketing and sale of these residences. In exchange, the operator requires compensation in the form of a real estate branding fee (also known as a marketing license fee). Real estate branding fees range between 2.0% and 5.0%, on average, of the gross sales volume achieved through the sale of any of the branded real estate units.

    Finally, branded real estate also provides an opportunity to operate a sale and leaseback model. Such a model enables the operator to increase its unit inventory and thus drive more accommodation departmental revenue, while also benefiting from management fees paid by the unit owners. Further details pertaining to the structure and mechanics of the sale and leaseback model are explained in the following section of this paper.

    The Wellness Real Estate
    Development Process

    This section focuses on the development process of wellness lifestyle real estate, specifically as it relates to developments that include the integration of a wellness resort (as an anchor) and a wellness lifestyle real estate component, with the purpose of creating a wellness community. Under such a concept, wellness lifestyle real estate is essentially developed according to a process and key phases that are similar to traditional residential real estate development. But the wellness lifestyle real estate development process contains certain key distinctions in each of the phases, especially as it relates to concept development, master planning and design. The following section explores the components that are unique to wellness lifestyle real estate in each of the development phases.

    Site Selection and Analysis

    The determinants that make a site fit for a wellness real estate development include the following:

    Location: Situated far enough from any source of noise pollution (e.g. busy roads, airports, factories), and yet accessible and well-connected to facilitate the journey to and from the development.

    Topography: Ideally minimal elevation difference throughout the site, in order to create a development that supports seamless circulation and walkable neighborhoods. However, some elevation difference can also create more active and healthy circulation. Natural features such as water sources, trees and rock formations are desired to the extent that they provide an existing landscape base that can drive the layout of the master plan without too many limitations.

    Scenery: From the perspective of end users, while surrounding natural scenery is desired, open or stunning vistas towards the outside of the site are not necessarily required. Indeed, sites that do not have open external views may still support internally-focused wellness real estate concepts, where the inner community and landscaping drive the wellness experience. However, from the developer’s perspective, unique and open views are typically more attractive as they lead to higher sales price premiums.

    Market Research and Feasibility

    The market research and feasibility phase of wellness real estate developments addresses the following key areas:

    Market Condition, Outlook and Trends: The global, regional and local wellness real estate market is analyzed in order to understand the ongoing trends, anticipated shifts in supply and demand, and overall dynamics of this specific asset class. Similarly, the local traditional residential real estate market is evaluated with the purpose of uncovering opportunities that may exist for wellness lifestyle real estate developments.

    Competitive Analysis: The identification, selection and analysis of existing or pipeline projects that are anticipated to compete directly or indirectly with the intended development focuses on the following factors:

    • Units: Types, mix, sizing, configuration and design.
    • Sales strategy: Including the buyer profile, which typically falls into three (3) main categories:

              * End users: Purchase the property as a first, secondary or holiday home for personal use and with less interest in renting their property;
              * Investment buyers: Purchase the property for annual returns or capital gains, and seek high guaranteed yields;
              * Lifestyle investors: As previously defined, purchase the property to enhance their lifestyle while also seeking asset value appreciation.

    • Ownership regulations: Authorized type of tenure, such as leasehold, freehold and power of attorney; the ownership regulations have a direct impact on the sales strategy.
    •  Absorption rate: The achieved unit sales rate of an existing competitive development or the anticipated sales rate of pipeline developments, calculated as the number of units sold on a monthly or yearly basis.
    •  Rental program: In the case where the wellness real estate units are branded by a wellness resort operator, a sale and leaseback scheme may exist. Under such a scheme, the developer sells the real estate units and the owners of the units accept to lease their respective units back to the developer in exchange for an owner’s return, thus including the units in the wellness resort’s accommodation inventory. Rental programs are structured according to the following criteria:

              * Optional or mandatory;
              * Owner usage days, which ranges, on average, between 20 and 60 days of usage per year;
              * Owner’s return, which is either calculated as a percentage of net room revenue or as a percentage of net profit, and is paid on a monthly basis, after deduction of service charges, such as sales and marketing, telecommunications, utilities, management fee, and common area maintenance expenses, which are paid by the owner. However, it is key for both the operator and developer to carefully consider the impact of the owner’s return on the wellness resort’s profit and loss statement. While the developer’s investment return benefits from real estate sales proceeds, the owner’s return may result in a significant monthly expense, thus adversely impacting the wellness resort’s bottom line.

    Wellness Concept Development Strategy

    Based on the selection of the site and the outcome of the market research and competitive analysis, a differentiated development strategy is established, along with key criteria that drive the sales, marketing and business model of the development. The development strategy of wellness lifestyle real estate includes the following:

    Positioning and Target Market: The positioning of a wellness lifestyle real estate development can range between a number of categories, such as senior living, multi-generational and multi-family housing, master-planned wellness communities, mixed-use projects and resort- or spa-based real estate, among others. Different positionings will attract distinct target markets; yet, wellness lifestyle real estate predominantly targets local buyers as opposed to international buyers.

    Development Components: The established positioning and target market determine the type of wellness amenities to include as part of a development. Additionally, different nationalities also have different expectations of wellness amenities, depending on their preferences. Overall, end users of wellness lifestyle real estate generally expect the following amenities: a clubhouse, which may include a spa, fitness center, healthy dining options, a kid’s club and other common spaces that support social interactions, as well as outdoor wellness facilities such as yoga platforms, trails and functional fitness equipment, parks and organic farms, among others.

    For wellness communities that are anchored around a wellness resort, the latter generally becomes the clubhouse for wellness lifestyle real estate residents. Most importantly, wellness communities are defined by a strong social component that is brought to life through common spaces where workshops and other community events are hosted, and through other outdoor spaces such as gardens and plazas that foster interactions among community members.

    Design and Development Brief

    The design and development brief is a document that combines a summary of the key components of the development, as per the concept strategy, along with a detailed area program that includes the sizes allocated to each of the spaces that together constitute the entire development. The purpose of this document is to provide the master planners, architects and designers with the guidelines needed for the detailed master plan to be aligned with the concept strategy.

    Given the particularities of wellness lifestyle real estate in terms of concept, components and space allocation, the design brief is a crucial document that serves to translate a project vision into a successfully executed development, where all details have a significant impact on the user experience of the end product.

    Master Plan

    The master plan of a wellness real estate development requires a focus on the following elements:

    Location of the Components: While isolation and privacy are key to creating a soothing and quiet environment for wellness lifestyle real estate residents, it is essential for the layout of the master plan to foster a sense of community by designing interactions between guests and residents. For example, in the case of developments anchored around a wellness resort, the wellness center and certain food and beverage outlets should be strategically located in between the wellness resort and the residences in order to be easily accessible to both.

    Circulation of People: Connectivity and comfortable walking distances between the different areas of the development are essential, and can be linked back to moving naturally, as per the Blue Zones trait. An extensive circulation system that incorporates walking, running and biking trails makes it more convenient for people to move actively.

    Landscaping: As one of the key pillars of a successful wellness master plan, landscaping is used to successfully support the therapeutic effect of greenery and the natural movement of people. However, landscaping also enables the creation of an environment that maximizes exposure to light while optimizing shading, encourages airflows, isolates noise, naturally regulates temperatures, and creates cocooning spaces, all of which are essential to the wellbeing of guests and residents. Whereas the topography and composition of a site may impose certain landscaping limitations, they also create unique layout opportunities. Overall, the key to a successful wellness landscape is to minimize disturbances to the land.

    Design Guidelines for the Master Plan

    Once the master plan is finalized, the next step in the process entails the establishment of the design parameters for the entire development. The purpose of these parameters is to create coherence among all of the different components of the development, from a design, architecture, landscape and concept standpoint.

    The absence of such parameters creates clutter and can result in the isolation of clusters within the development, thus acting against the successful creation of an integrated wellness environment and community. Such an effect generally translates into poor asset performance. Examples of such design parameters include the type and color of materials, the width of the roads and sidewalks, the height of buildings, and architectural elements, among others.

    Detailed Design of Individual Facilities

    This step in the development process focuses on the architecture and interior design of each of the individual facilities, and is key to merging the entire development together over a wellness foundation. The details required in this phase present an opportunity to incorporate a number of wellness and sustainability focused elements, such as the following:

    Orientation and Form: Positioning and designing the form of the buildings in a way that maximizes the use of environmental resources, such as light, air, and views, and that leverages cross-ventilation, thus creating comfort and optimizing energy consumption.

    Materials: Prioritizing natural and durable materials that are functional, require minimal maintenance, create a sense of warmth and that are soft to the touch. Ideally these materials are locally sourced, in order to limit the carbon footprint. Such materials include, but are not limited to, natural stones, wood and textured tiles, and should naturally blend with the shapes and tones of the local landscape.

    Biophilic Design: Incorporating nature into the buildings, in order to increase the sense of connectedness to the natural environment. Biophilic design can be achieved with internal or external vegetation walls, designs that mimic natural forms and patterns, and the presence of water features, among others.

    In the case of branded wellness lifestyle real estate, it is crucial that, prior to this phase, a decision is made regarding the lease back to the wellness resort of some or all of the units sold to independent owners. Such a decision impacts the use of the units and thus their architectural design. Indeed, while the units sold need to be coherent with the wellness resort’s brand standards from a functional, layout, interior design, and safety perspective, they also need to accommodate for the use of private owners, which can translate into adding kitchens, maid rooms and owner’s storage space, for example.

    Construction

    The construction phase of a wellness-centric development is similar to that of a traditional real estate development. However, certain new technologies can enable a more sustainable construction process, such as prefabricated technology. The prefabricated construction model is based on the manufacture and assembly of building components in off-site factories (although temporary on-site prefabricated facilities also exist). Once the entire buildings, or building components, are assembled in the factory, they can then be easily transported and set up on site. The benefits of the prefabricated model include the significant reduction in construction time and costs, the minimization of pollution and waste, the decrease of construction safety hazards, and quality control.

    For wellness real estate developments that include a wellness resort and wellness lifestyle real estate, the construction phase of the development process concerns first and foremost the wellness resort component. In order for the wellness lifestyle real estate component to generate the desired sales price premiums, as previously explained, it is essential that the wellness resort be first operational and established as an anchor. Thus, the construction of wellness lifestyle real estate typically comes as a second phase, after the wellness resort’s opening.

    Marketing and Sales

    Similarly to traditional residential real estate, the marketing and sales process of wellness lifestyle real estate typically begins prior to or in line with the beginning of the construction phase. A specialized in-house marketing and sales team is established and works with third-party professional wellness-oriented realtors who are influential in the domestic market. At this stage in the process, the following key components need to be already established: sales price, ownership structure, payment terms, wellness community resident benefits (e.g. access to amenities, discounts, etc.), rental program (if applicable), and targeted absorption rate. Partnerships with other market enablers, such as health and wellness related consortiums, publications and events, also help to increase awareness of the development with the targeted buyers, and thus drive sales.

    Case Study:
    The Temescal Valley Project

    Owned and operated by GOCO Hospitality, Glen Ivy Hot Springs Resort is a historic natural mineral hot springs destination resort that was established in 1860. It is located within Riverside County’s Temescal Valley in California, United States, approximately a 70-minute drive from Los Angeles and a 90-minute drive from San Diego. GOCO Hospitality is currently in the planning stage of developing a master-planned integrated wellness community (the “Development”) surrounding the Glen Ivy Hot Springs Resort that will include the following components:

             Expansion of the existing Glen Ivy Hot Springs Resort facilities to enhance the day spa experience;

    • Lifestyle Boutique hotel of approximately 140 keys for overnight stays (the “Lifestyle Boutique Hotel”);
    • Wellness retreat of approximately 45 keys for targeted wellness programs (the “Wellness Retreat”);
    • Community retail village (the “Village”);
    • Private and branded residences;
    • Outdoor recreation and conservation areas.

    The first phase of the Development will begin with an expansion of the existing Glen Ivy Hot Springs Resort facilities and be followed by the development of the Lifestyle Boutique Hotel. The purpose of the first phase is to create a true destination spa experience by enhancing the service offering and by providing guests with an opportunity to extend their stay with overnight accommodation.

    Anchored by the expanded Glen Ivy Hot Springs destination, the second phase of the Development will include the Wellness Retreat, a variety of private and branded residences, the Village and outdoor public recreational areas. The purpose of the second phase is to provide a luxury getaway for guests seeking targeted wellness programs at the Wellness Retreat, and to create a dynamic wellness community by developing a range of accommodation types targeting different users, such as full-time residents and part-time residents through a sale and leaseback model. The residences will also be developed in phases, along with the public spaces. Phasing the Development in such a way will enable to progressively build key anchors that will contribute to increased real estate sales premiums.

    The Development will present certain key elements that define wellness real estate developments, such as:

    Landscaping, Conservation and Outdoor Recreation: 32.2 acres, or 39.5% of the entire Development area, is dedicated to outdoor components. The purpose of these areas is to preserve the site’s rich natural heritage while minimizing environmental degradation, encourage active circulation, and provide activity, relaxation and contemplation spaces that reconnect the residents and guests back to nature. The Development’s outdoor components include a trail through old oak trees, organic orchards and gardens, passive open spaces, hiking, biking and walking trails, outdoor fitness equipment, relaxation areas, children’s play areas, and a natural open space conservation area, among others.

    Community Creation and Engagement: One of the key pillars of the Development is to create a community of residents and guests who share the same interests in wellness, active lifestyle and outdoor living. The combination and proximity of the Lifestyle Boutique Hotel, the Glen Ivy Hot Springs Resort and the Village support this pillar by establishing a focal point for the community to interact through a range of wellness- and lifestyle-related retail shops, art galleries, interactive spaces and event spaces.

    Furthermore, the “park once” concept dedicates only one parking area within the commercial part of the Development, as a way to encourage pedestrian circulation and limit parking use. Finally, memberships for the Wellness Retreat and Glen Ivy Hot Springs Resort will be made available to residents, thus further engaging them and strengthening the community.

    Wellness Design Standards: The Development follows specific design guidelines that help to create spaces that emphasize wellbeing, quietude, connectedness and natural rhythms. These guidelines are consistent throughout the entire Development, while still giving each of its components a distinctive identity. The underlying architectural style is defined as “Contemporary Californian Resort”; it is modern, simple, with straight or clean edges that emphasize a connection between indoor and outdoor environments, and it integrates with the surrounding landscape. Key elements of the design guidelines include large roof overhangs that create covered arcade corridors, large glass facades, use of natural materials, courtyards, gardens and open terraces, as well as trellises to create spaces that combine light and shadow. All of these physical elements bring to life a soothing and uncluttered atmosphere that encourages healthy lifestyles.

    The Glen Ivy Hot Springs Resort wellness community project features some of the key characteristics that define the wellness real estate development process, as described in this paper. The current day hot springs destination facilities, as well as the future commercial components, will provide residents with significant added value from a wellness lifestyle perspective, and thus support the achievement of premiums on the sale of the residential units. Upon completion of the Development, the Glen Ivy Hot Springs Resort is set to become a benchmark for integrated wellness communities globally.

    Conclusion and Outlook

    Driven by an increased consciousness of the impact of physical spaces on our health and wellbeing, the wellness real estate industry is growing and progressively redefining the standards of the places where we live, work and play. The power of wellness real estate stems not only from supporting healthy and active lifestyles, but also from its ability to foster communities of people that share similar values and personal goals. Successfully achieving the objectives defined by wellness real estate and expected by the end users requires complying with certain key particularities during the development process, and thus involving specialized consultants and project managers.

    Given the growing popularity of wellness real estate globally, it can be anticipated that, with time, such development types will become the norm and progressively transform residential neighborhoods as well as entire towns and cities. Such a transformation would not only increasingly benefit populations and the environment, it would also result in a growth of profitability and returns for all of the development players involved. Thus, although wellness real estate currently represents only a small portion of the total real estate industry, the benefits it brings to its developers, investors and end users are expected to generate a rising interest from stakeholders globally.

  • 养生地产开发之综合分析

    养生地产开发之综合分析

    不难预测,随着时间,养生地产将成为行业中的主导,
    并逐渐转变住宅社区,甚至整个城市的面貌。
    GOCO Hospitality公司行业报告

    如今,人们越来越意识到,生活方式和环境因素对健康造成的影响是很巨大的,因而开始寻找可在日常居家中加以应用的健康提升方案。然而,我们所生活、工作、娱乐的场所,大多是并不具备实施这些方案的条件的,从而限制了健康目标的达成。

    此时,地产行业就扮演着重要角色,它具有着为个人及社群的健康长寿提供坚实基础的巨大潜力。于是,从本世纪初开始,地产行业进入了缓慢而持续的转型,目标是满足人们的健康生活需求,阻缓全球日益严重的流行疾病蔓延趋势。

    一个新的地产行业类别——“养生地产”应运而生,成为全球养生经济的重要组成部分。养生地产和传统地产存在着很大区别,这一区别主要源于养生地产在开发过程中的独特性。

    本报告将对养生地产进行全面介绍,包括其行业规模、类别(如养生生活方式地产、养生社区)、趋势、效益、开发过程中的独特性等,并对加州Glen Ivy Hot Springs Resort温泉度假村养生地产的开发过程进行案例分析。

    养生地产市场概览

    行业定义和关键特征

    全球健康研究所(Global Wellness Institute)将养生地产定义为:“用于居住或商业活动/公共机构(如办公室、酒店、多单元住宅、医院诊所、娱乐场所等)的地产,建设过程中,在设计、材料、建筑外观、设施、服务及/或项目方面有意地融入养生元素。”养生地产市场虽是近十年才逐渐兴起的类别,却受到了许多其它领域的影响,特别是从20世纪初起到现在的诸多运动。

    20世纪初的计划社区(如高尔夫社区、老年社区),70年代的食物概念(都市农场、农场直对餐桌、农贸市场),80年代的设计潮流(雅仕度、风水、多代同住设计、亲生物设计),90年代的绿色可持续建筑运动(LEED低能绿色建筑、再生建筑、生物村落)都对21世纪初养生地产的兴起和发展做出了贡献。

    行业规模和发展情况

    2017年,全球养生地产行业价值为1343亿美元(总建筑成本)。2015年到2017年间的年复合增长率为6.4%。随着人们越来越多意识到生活与工作环境对健康的直接影响,养生地产行业迎来了重大突破,新项目不断涌现,销售业绩一路攀升。

    从地区来看,北美是全球最大的养生地产市场,2017年市场价值为548亿美元,其次是亚太(468亿美元)和欧洲(317亿美元)。从国家来看,美国养生地产市场(525亿美元)位居第一,超过第二大市场中国(199亿美元)两倍。

    目前,全球已建成及在建中的养生地产项目超过740项,并在持续增长中。据预测,养生地产行业将以每年6.0%的增长率继续增长,到2022年达到1800亿美元的市场价值。

    养生地产分类

    养生地产行业可细分为不同的养生地产类别,每一类别都有着各自的定义和特点。本文主要讨论其中两种:养生生活方式地产和养生社区,并将具体阐述这两种地产形式是如何被运用到养生酒店的建设中的。

    养生生活方式地产

    全球健康研究所(GWI)对养生生活方式地产的定义是“为提升住户的整体健康而专门设计和建造的住宅。”对于买房者来说,买房可以说是他们一生中最大的投资项目之一,因此,将个人健康因素考虑在内是非常有必要的。对于地产开发商来说,养生生活方式地产的开发拥有着巨大潜力推动更加大型、综合、多功能的养生社区地产的开发。

    养生社区

    养生社区指的是“一群有着相近目标、爱好、经历,主动追求全方位健康的人士,比邻而居”(GWI, 2018)。养生社区既可以通过有形的养生生活方式地产打造,也可以通过无形的文化/社交网络存在,突破如外在地产等有形空间的限制。在进行有形养生社区地产规划时,宗旨是打造可促进居住者健康与幸福的环境和社群关系,通常会针对不同资产类别的买家群体进行开发。养老型养生社区主要针对中层和上层阶级的退休人员;住宅型养生社区则针对年轻夫妇或家庭。不管是哪种类型,成功的养生社区地产一般都会依托某一项或多项养生资源,如养生度假村、目的地水疗、温泉等自然资源等等。

    著名作家和记者Dan Buettner提出了“蓝区”(Blue Zones)概念,即长寿区,该区域的人口比世界其他地区的人活得更久,更健康。这就是养生社区的一个成功案例。“蓝区”居民有着九大共同特点——规律运动,明白生命意义,无忧生活,八分饱饮食,偏植物型饮食,适量饮酒,家庭第一,有所归属,建立正确社群。这些都是打造养生社区地产时可借鉴的标准。

    养生生活方式地产的效益

    买家

    养生生活方式地产最直接和明显的效益显现在终端用户身上。因为养生生活方式地产的首要开发理念和原则便是通过选址、设计、建筑、景观、材料与技术等因素为在此居住、工作、娱乐的人群提供健康的环境。

    因此,一项成功开发的养生生活方式地产项目会让终端住户的健康与幸福得以提升。此外,对于生活方式投资者来说,养生生活方式地产的平均增值速度比传统地产快,使其成为一项有吸引力的投资项目。

    开发者

    养生生活方式地产对开发者的主要好处是高回报率。虽然开发成本比传统地产高,但因其可以为买家带来非凡的养生益处,以及高升值潜力,从而拥有十分可观的销售溢价。

    同一市场中,养生生活方式地产比传统地产的平均销售溢价要高出10.0%到25.0%,最多的时候可高出55.0%。养生地产越与其他固定养生资源(如养生度假村)结合,溢价就越高。

    经营方

    当养生生活方式地产围绕着养生度假村建造,度假村的经营者将从中大获益处。首先,养生生活方式地产的住户将把度假村作为他们的活动中心,尤其会光顾度假村里的养生中心、餐厅,并积极参与度假村推出的养生项目及工作坊,从而提升度假村对非住店客人的捕获率,增加度假村的整体收益,度假村经营者亦将因此获得额外奖金。

    另外,如果养生生活方式地产是作为养生度假村的品牌公寓被开发,通常度假村经营者会授予开发商许可证,允许其在公寓的市场与销售活动中使用度假村的品牌。同时,经营者会向开发商收取一定的补偿费用,叫做地产品牌费(或营销许可费)。地产品牌费一般在品牌公寓地产销售总额的2.0%到5.0%之间。

    还有一个可能性,冠名度假村品牌的养生地产对买家进行售后回租,这一模式使得经营者更灵活地对公寓单元进行管理,增加住房收益,同时还能从业主(买家)收取管理费。关于售后回租的运营模式和细节将在后文中详细解释。

    养生地产开发过程

    接下来这部分将集中分析养生地产,特别是围绕养生度假村开发、以建立养生社区为目标的养生地产的开发过程。首先,养生地产的开发同样遵循传统地产开发的步骤和阶段,但在每一个阶段中又有着自己的特点,尤其在概念开发、总体规划和设计等阶段有着区别于传统地产的独特性。

    位置选择和分析

    在为养生地产开发选址时应当考虑以下几项因素:

    位置:应远离噪音污染源(如吵闹的街道、机场、工厂),但同时要保证交通便捷易达。

    地势:尽量避免起伏地势,从而使得养生社区居民的往来互动更加方便。不过,一定程度的地势差也可被合理利用,推动健康活动。另外,在不造成过多限制的前提下,一定规模的水源、树木、岩石地貌可加以规划,打造成为地产的景观资源。

    景色:从终端住户的角度来说,尽管人们都喜欢优美的自然风景,但养生地产周边不一定非要有多么绝美开阔的风光。很多地产并非坐落在山清水秀的目的地,但同样可以通过养生概念和社区内部景观的打造,让居民拥有绝佳的养生体验。当然,从开发者的角度看,美丽开阔的风景势必会为其带来更高的销售价格溢价。

    市场调研和可行性分析

    养生地产开发的市场调研和可行性分析阶段包括以下几个关键方面:

    市场现状,前景和趋势:须对全球、区域和当地的养生地产市场进行分析,了解当下市场趋势,可预见的供需变化,以及这一独特资产类别的整体动向。同时,须对当地的传统地产市场进行评估,以发现利于养生生活方式地产开发的新机会。

    竞争分析:甄别、分析在以下方面与开发地产存在直接或间接竞争关系的现有地产或计划开发的地产:

    •          地产单位:类型、配置、大小、设计。
    •          销售策略:根据买家类型而定。主要有以下三类买家:

               *       终端住户:购买养生房产为个人使用,作为主要、次要或度假住所,一般不进行出租;
               *       投资者:购买养生房产为获取年利润、资金收益、高投资收益等;
               *       生活方式投资者:前文已提及,该类型买家购买养生房产,一方面为提升生活品质,同时为获得资产升值产生的收益。

    •          产权条例:使用权类型,如租赁、永久产权、授权委托等;产权条例对销售策略的制定具有直接影响。
    •          吸纳率:具有竞争性的现有地产或计划建设的地产的销售率,基于每月或每年的平均销售单位数量进行计算。
    •          租赁计划:对于冠名养生度假村品牌的养生地产,可能存在售后回租这一模式,即开发商将地产单元出售后,买家(业主)同意将住房单元回租给开发商,以换取一定费用,即业主收益,此时,住房单元仍属度假村住房库存。该租赁计划需考虑以下几个方面:

               *       非强制还是强制性;
               *       业主使用的时间,平均值为每年20-60天;
               *       业主收益,通常按照净房收益的百分比或净利润的百分比计算,每月支付,扣除服务费用,如市场营销费、通讯费、水电费、管理费、公共区域维护费用等,这些须由业主承担。开发者和度假村经营者都须仔细考量业主收益对度假村损益表造成的影响。业主收益或可成为一笔巨大的月支出,从而影响度假村损益表结算线。

    养生概念开发策略

    基于地产选址、市场调研和竞争分析结果,可开始制定针对性的开发策略,以及关键营销策略、商业开发模式等。养生生活方式地产策略开发包括以下几点:

    定位和目标市场:养生生活方式地产开发的定位可包括众多类别,如养老型、多代/多家庭成员同住型、养生社区型、多功能型、围绕度假村/水疗中心建造等。不同的定位将吸引不同的目标市场。但共同点是,养生生活方式地产的目标市场通常是本国人,而非外国人。

    地产构件:地产的定位和目标市场将决定养生设施的类型。不同国籍的人群对于养生设施的喜好或存在差异。总体来说,养生生活方式地产的终端用户期待的养生设施包括:设有水疗中心、健身房、健康餐厅、儿童中心、社交空间的俱乐部,以及户外瑜伽平台、慢跑步道、功能性健身设备、公园、有机农场等。

    对于围绕养生度假村建造的养生社区地产来说,养生度假村就是地产住户的最佳俱乐部。养生社区地产最重要的组成要素是:拥有举行工作坊、社区活动的公共空间;促进社区成员交流互动的户外公共区域,如花园、广场等。

    设计与开发总结报告

    设计与开发总结包含了对基于概念策略的地产开发过程中关键组成要素的总结,以及详细的空间规划,如整个项目中每一个空间区域的面积安排。该总结文件的目的是为总规划师、建筑师、设计师提供与地产养生概念策略相符合的具体指导。

    考虑到养生生活方式地产在概念、组成要素、空间分配中的独特性,设计与开发总结报告对于将宏观的项目规划成功转化为具体可实施的开发工程尤为重要,每一项细节的处理都将对终端住户的体验产生直接影响。

    总体规划

    养生地产的总体规划需要关注以下方面:

    组成要素的位置:虽然对于养生地产的居民来说,私密、安静的环境很重要,但是足够的互动社区空间也是很重要的,这点需要在总体规划布局时注意。比如,如果是围绕养生度假村建造的养生地产,养生中心以及健康餐厅需要设置在度假村和养生地产之间,让居民们可以轻松往返。

    人员流通:须将不同的区域设置在适当的距离内(步行舒适范围),并具有一定的连通性,可无形中增加居民在自然环境中活动的频率,这也是长寿区(Blue Zones)的特点。须设置大量的步行、跑步、骑行路径,促进居民积极进行日常锻炼。

    景观美化:景观美化是养生地产成功的重要因素,可为居民带来健康效益,促进居民与大自然的接触。同时,成功的景观规划还将有助于实现最大化的自然光线照射、优化空气流通、隔绝噪音、打造蔽阴空间、自然调控温度、创造独立私密空间等,这些都有益于居民和度假村客人的健康体验。虽然当地地势及其它地形要素也许会对景观规划造成一些限制,但往往也能带来许多新的可能性。总的来说,养生景观规划的重点是使外界干扰因素降到最低。

    总体规划的设计准则

    总体规划敲定之后,就需要确定整个项目的设计参数。确定这些参数的目的是构筑地产各组成要素之间的连贯性,如设计、建筑、景观、概念等方面。

    设计参数的缺失将造成项目的杂乱无序,使地产各组成部分失去相关性和连通性,从而无法成为一个真正意义上的综合养生社区,削弱资产效益。设计参数包括材料的类型与颜色、道路的宽度、楼房的高度、建筑要素等等。

    各独立设施的详细设计

    这一步骤关注的是各独立设施的建筑及室内设计,目的是让整个项目围绕养生主题有机展开。在这一开发步骤中,可融入大量以健康为导向,促进可持续发展的元素。具体如下:

    建筑形态:在设计建筑物形态时,须最大化利用自然资源,如自然光、空气、自然景观,保证空气对流,创造舒适的生活环境,优化能源消耗。

    材料选择:优先考虑天然、耐久的材料,须具一定功能性,无须过多维护保养,给人温暖舒适的感受,触感柔软。最好是能在当地获取,以减少长途运输造成的碳排放。理想材料包括但不仅限于:天然石材、木材、纹理瓷砖等。所选取的材料须与当地自然景观的整体色调和风格相匹配。

    生态设计:在建筑物中尽可能多的加入自然元素,让居民感受到更多与自然环境的连接。生态设计包括:室内或室外植物墙面、模仿自然形态的设计元素、水景观等。

    对于度假村冠名的养生生活方式地产,如果决定对所有或部分住房单元进行售后回租,则须在此开发步骤前进行确认。这一决定将影响相关住房单元的设计。一方面,出售的住房单元在功能、布局、室内设计、安全性能等方面须与度假村的品牌标准保持一致,另一方面,需要满足私人业主(买家)的实际居住要求,这意味着,或需要考虑加入厨房、佣人房、储物间等设施。

    建造

    养生地产的建造阶段与传统地产类似,但是前者常会运用创新技术以保证整个建造过程的持续性,比如预制装配技术。预制型建造意味着建筑物的各构件在独立工厂内进行生成和组装(偶尔也存在现场预制设施)。当整个建筑物的各构件在工厂内组装完毕后,可轻松运输至现场,进行最终安装。预制型建造的好处是大大节约建造耗时与成本,最大化降低污染与耗费,减少建造中的安全隐患,优化质量监管等。

    对于包含了养生度假村和养生生活方式地产两项内容的地产开发项目来说,首先须进行度假村的建造。如前文所提及的,为了使养生生活方式地产产生更高的销售价格溢价,须将养生度假村作为基础核心,在度假村开业后,再进行养生生活方式地产的建造。

    市场推广与销售

    与传统地产相似,养生生活方式地产的市场推广与销售工作通常在建造阶段以前或同时开启。项目须成立内部营销团队,并与当地有影响力的专业地产经纪公司合作。在这一阶段正式开展以前,须确认好以下方面:销售价格,所有权结构,支付条款,养生社区居民福利(如可使用的设施、享受的折扣等),

    租赁计划(如适用),以及目标吸纳率。与健康养生公司、出版社、活动组织者等市场业态展开合作也将提升地产在目标买家中的曝光率,促进销售。

    实例分析
    The Temescal Valley项目

    现由GOCO Hospitality公司所拥有和运营的Glen Ivy Hot Springs Resort天然温泉度假村最早建于1860年,位于美国加利福尼亚州利弗赛德县的Temescal山谷内,距离洛杉矶约70分钟车程,距圣地亚哥约90分钟车程。GOCO Hospitality公司计划围绕Glen Ivy Hot Springs Resort度假村开发一个综合养生社区,该项目目前处于规划阶段。养生社区将包括以下内容:

    • 增加Glen Ivy Hot Springs Resort度假村的健康设施,强化水疗体验;
    • 新建生活方式型精品酒店Lifestyle Boutique Hotel,约140间客房;
    • 新建养生静修中心Wellness Retreat,用以开展各类养生项目,约45间客房;
    • 社区零售区(Village)
    • 品牌私人住宅
    • 户外休闲和保育区

    项目开发的第一阶段包括扩充Glen Ivy Hot Springs Resort度假村的养生设施,建造Lifestyle Boutique Hotel生活方式型精品酒店。这一阶段的目标是通过新增服务和客房,打造全方位的目的地水疗体验。

    项目开发的第二阶段包括建造Wellness Retreat养生静修中心,品牌私人住宅,零售村及户外公共娱乐区域。此阶段的目标是为寻求养生项目的客人提供一处奢华的专属养生中心;通过开发适合不同客人(如长期住户和短期住户)的住宅类型,结合售后回租模式,打造动态养生社区。私人住宅和公共区域的打造项目同样会分阶段进行。通过分阶段式项目开发,可逐步建立关键构件,提升地产的销售溢价。

    该项目包含标准养生地产项目的关键元素:

    景观,养护,户外休闲:项目总面积的39.5%,即32.2英亩,用于户外区域建设,目标是保存该项目区域丰富的自然遗产,将对环境的影响降到最低,同时,通过建造户外休闲、冥想区域,吸引客人进行户外活动,回归大自然。主要户外建设构件包括:栽满古老橡树的步道、有机果园和花园、露天空地、远足/骑行/散步路径、户外健身设备、休息区、儿童活动区、自然保育区,等等。

    社区互动:该项目的关键特色之一是打造养生社区,将具有养生诉求、热爱健康生活方式和户外运动的度假村客人与住宅住户连接在一起,进行互动。Lifestyle Boutique Hotel生活方式型精品酒店、Glen Ivy Hot Springs Resort养生度假村、Village社区零售村彼此为邻,通过一系列养生与生活方式型零售商铺、艺术画廊、互动区域、活动空间将人们汇集起来。

    项目倡导“一次停车”概念,在地产的商业区仅开设一处停车区域,以鼓励人们更多步行。此外,住宅住户可成为Wellness Retreat养生静修中心和Glen Ivy Hot Springs Resort度假村的会员,从而加强养生住户和度假村客人的互动,强化社区体验。

    养生设计标准:该项目遵行特定的设计准则,强调养生、安静、连接、自然元素。这些设计准则贯穿整个项目,每个构件又具有自己的鲜明特色。项目的总体设计风格定义为打造“现代简约的加州度假村”,重视室内外环境的连通性,以及与周遭环境景观的融合。设计准则中的关键元素包括崖壁结构,拱形廊道,大面积玻璃外观,天然材料,庭院,花园,露台,合理利用光影的格架设计。这些元素共同构建了一个舒适宜人、干净整洁的健康生活方式氛围。

    如上文所述,Glen Ivy Hot Springs Resort度假村养生社区项目具有养生地产项目开发的典型特点。现有的温泉度假村设施,加上未来的商业构件,将为地产住户带来巨大的养生生活方式附加值,从而提升公寓地产的销售价格溢价。项目完成后,Glen Ivy Hot Springs Resort度假村将成为全球综合养生社区项目的模范。

    结论与展望

    随着人们越来越多意识到实际居住空间对自身健康的影响,养生地产行业日益崛起,定义着我们居住、工作、娱乐空间的新标准。养生地产不仅可提升健康,推动积极的生活方式,还具备打造健康社区的功能,将拥有相似价值观和人生目标的群体连接起来。若想要成功打造符合终端用户需求的养生地产,在项目开发过程中须遵循一些关键要点,需要咨询专业顾问和项目经理。

    养生地产在全球范围内持续流行,不难预测,随着时间,它将成为行业中的主导,并逐渐转变住宅社区,甚至整个城市的面貌。这一转变不仅对居民和环境大有益处,还将增加所有项目相关人士的盈利收益。虽然,目前养生地产仅占整个地产行业很小的一部分,但可以预期的是,它将带给项目开发者、投资者、终端用户和所有相关人士巨大的益处。