Category: Interview

An interview with Ms. Chik Lai Ping, Senior Vice President of Spa Village

Spa Village isn’t just a place; it’s a philosophy. Here, the essence of inspiration is drawn from the breathtaking surroundings. Nestled within the pristine paradise of Pangkor Laut Resort, the Spa Village embodies a commitment to healing traditions as ancient as the land itself. It’s a place where nature and wellness converge, offering an individual and authentic encounter that seamlessly blends age-old practices with modern approaches to health and well-being.

Reconnecting with nature

Situated in a private beachfront enclave within a private island, Spa Village at Pangkor Laut is an innovative entity that combines luxury with health, pampering and beauty treatments. It is a sanctuary that celebrates the rich tapestry of healing cultures found in Malaysia. With its diverse history of people and cultures, along with an abundance of natural resources, Malaysia provides the perfect backdrop for ancient health rituals. The Spa Village comprises a collection of thoughtfully designed structures, each dedicated to a range of treatments inspired by China, Japan, India, Thailand, Bali, and Malaysia.

Among the Spa Village’s offerings are eight treatment pavilions, a deluxe Belian Treatment Pavilion, three ‘Healing Huts’ featuring Chinese Herbal, Ayurvedic, and Malay treatments, two Bath Houses, three Spa Huts, three Nap Gazebos, and a Spa Boutique. Additionally, 22 stunning Spa Villas perched over the sea provide direct access to this haven of wellness.

A holistic approach to well-being 

The programs offered at the Spa Village encompass both physical and spiritual well-being, centered around four core concepts: Rejuvenation and Longevity, Relaxation and Stress Reduction, Detoxification, and Romance. For those seeking a deeper immersion into the region’s health rituals, consultations with Chinese, Ayurvedic, or Malay specialists are recommended at the beginning of their stay, providing valuable insights and lifelong tools for vibrant living.

A water-centric sanctuary

The single most defining feature of Spa Village Pangkor Laut arguably has to be the Bath House Ritual.

In Asia, water lies at the heart of the spa encompassing as it does the mind, the body and the spirit. Bathing traditions are both widespread and deep-seated in the tropical world: for Indians, bathing has been a holy purification rite for centuries and Malays, too, use water rituals for both healing and purification. The Japanese have prized hot springs or onsen for thousands of years and bathing practices are often found on inscriptions such as those dating back to 824 AD at Borobudur. Ayurveda, Unani and Traditional Chinese Medicine advocate the benefits of the steam bath, and many of the region’s ceremonies have water as a central tenet.

In homage to these bathing traditions, Spa Village Pangkor Laut has a uniquely designed 45-minute Bath house ritual before every therapy to set up the mind and body for the treatment to follow. This starts with a soothing footbath and an invigorating Chinese Foot Pounding, previously only enjoyed by the concubines of feudal China. From there you will be escorted to the Bath Houses to enjoy the traditional Malay ‘circulating’ bath, and a Japanese-style cleansing with a ‘goshi-goshi’ cloth, followed by a dip in the heated Rotenburu pool. Our professional spa staff will then give you a gentle exfoliating wash with our signature Shanghai Scrub. In Shanghai, this is traditionally offered exclusively to males. After your scrub, enjoy a cup of calming tea in our tranquil surroundings before you begin your spa treatment. The sequence also epitomises the multi-cultural ethos of the spa, representing various bathing traditions from around Asia.

A sanctuary in harmony with nature and its healing traditions

The Spa Village’s overarching theme is nature and the natural world, aligning perfectly with the island’s commitment to preserving its pristine environment. With 80% of the land covered by one of the world’s oldest rainforests, guests can explore this natural wonder alongside the resort’s resident naturalist, further enhancing their connection to the serene paradise of Pangkor Laut Resort. The Spa Village isn’t just a place; it’s a harmonious blend of nature and wellness, a retreat that invites guests to rediscover themselves amidst the beauty of Malaysia’s healing traditions.

“While the Spa Village may appear natural and uncluttered, it operates seamlessly to offer a plethora of Malay, Chinese, Indian, and Thai wellness practices. Its overarching aim is holistic wellness, addressing mental, physical, and spiritual health.” 

Ms. Chik Lai Ping, Senior Vice President of Spa Village, said: “Guests can choose from a menu of masques, wraps, massages, and facials or customize full-day experiences for a complete immersion.”

Ms. Chik Lai Ping’s career started in the hospitality industry. “But I only began to focus my attention on the spa industry in 1999. Beginning with a humble fitness centre in the JW Marriott Kuala Lumpur and a team of 15, I was given the opportunity to develop a unique spa brand for the YTL Hotels,” she said.

“Extolling the healing culture of the region each spa resides within, Spa Village made its debut at Pangkor Laut Resort in 2002 and I helped develop the other 6 locations in Malaysia. Today, we have an international presence beyond our home-ground of Malaysia with Spa Villages in locations around Europe and Thailand, each with its own unique offering. Take for example the Spa Village Bath in The Gainsborough Bath Spa, opened in United Kingdom in 2015 which offers a contemporary perspective of the city’s thermal water heritage, Spa Village Koh Samui in The Ritz-Carlton, Koh Samui – offering a 3,800 square metre sanctuary with pre-treatment rituals inspired by the Songkran festival and a spa resort in Tembok, Bali.”

SpaChina interviewed her.

The Spa Village concept is deeply rooted in nature. How does the surrounding natural environment influence the design and offerings of the spa?

All traditional healing and lifestyle practices arose from their natural environments. The concept of having to incorporate the natural environment into design or offerings has only become an issue in modern life because urban communities have been segmented and isolated. Spa Village, by its very essence, inherently includes nature.

We believe in sticking to our roots, that is the traditions and the cultural practices of the people. When one enjoys too much of modernization and being trendy out there, all one needs is something back to basics, effective and meaningful. This statement came from one of the editors-in-chief of a major publication I hosted in Tembok, Bali – who at that point had enjoyed the best of materials, luxury and parties, who had it all.

What sets Spa Village at Pangkor Laut Resort apart from other spa destinations in terms of its approach to holistic well-being and sustainability?

Spa Village concept is “Honoring the healing culture and tradition of the region”.  Beyond this tagline, it’s a brand that digs deep. You can be sure that if an offering or experience is on a Spa Village menu, it’s authentic. The Spa Village team has specialized in the work of weaving traditional treatments into modern wellness approaches for decades – refining rustic spa experience. If it’s new, it has staying power and efficacy.  The most special thing, however, is the people who work together to serve the guests and each other.  Built into the DNA, all training and daily briefings have the intent to “serve with our hearts through our hands”.

Spa Village has a unique philosophy that combines ancient healing traditions with modern wellness approaches. Can you explain how this philosophy is reflected in the services and experiences offered at Spa Village?

The Spa Village treatment protocol has very little reliance on machinery. Ingredients are locally sourced to honor the healing traditions of the area.  As much as possible, our research is leaning on using fresh ingredients made daily for the guests. We begin with this intention when we craft the spa experience.

Its ethos of honouring the healing culture and tradition of the region ensures the guest journey is always unique. In order to get there, however, we do our research thoroughly by studying the local area, exploring it and meeting regularly with elderly healers to preserve and introduce therapies. We don’t just scratch the surface, and if something is not good enough for our guests, we’ll omit it.

Can you describe some of the signature treatments or rituals that guests can experience at Spa Village, and what makes them special?

All treatments at Spa Village Pangkor Laut begin with our unique Bath House Ritual, representing various bathing traditions from around Asia. This starts with a soothing footbath and an invigorating Chinese Foot Pounding, previously only enjoyed by the concubines of feudal China. From there, guests are escorted to the Bath Houses to enjoy the traditional Malay ‘circulating’ bath, and a Japanese-style cleansing with a ‘goshi-goshi’ cloth, followed by a dip in the heated Rotenburu pool. Our professional spa staff will then give you a gentle exfoliating wash with our signature Shanghai Scrub. To round-up the ritual, guests are invited to enjoy a cup of calming tea in our tranquil surroundings before they begin their spa treatment.

One of the headline treatments at Spa Village Pangkor Laut is the The Signature Couples Spa Experience inspired by the preparation for a Malay wedding ceremony, where the custom for each family is to holistically prepare the woman and man for their wedding day, in body, mind and spirit. For the women, a half-day experience called Royal Secrets of Puteri Lindungan Bulan beginning with a Urutan Gamelan massage and followed by a hair treatment, facial and body scrub, then a fragrant milk bath, ends with a scented body steaming and herbal tonic, ensuring that she is fit to enter wedded bliss. The men can partake in Bukit Gantang Warrior treatment, a similar series of treatments employing therapeutic herbs believed to be beneficial to men. 

Could you share some success stories or memorable moments from guests who have visited Spa Village and experienced transformational wellness journeys?

Spa Village has been working on holistic wellness since its inception. Our guests not only enjoy the pleasure of spa treatments, but they are also able to learn the healing traditions and how those benefit themselves.  With knowledge, experience, and efficacy – trust and appreciation will live on. More and more of us today have opted for traditional medicine and natural healing. We cannot rely too much on Allopathic medication.  Spa Village carries the mantel for research, discovery and sharing the healing traditions of the region.

These two stories are quite close to my heart. 

I was in Pangkor Laut Resort, and I bumped into my spa members, a couple I have known for years. They had been married without children. I recommended they try the Royal Malay Couple Experience, which is usually for newlyweds. The gentleman privately raved about how effective the spa treatment was. He felt like a hero and had the urge to be intimate again with his wife.  I am happy to report that they now have two children!

We sent our PR representative from Japan to Tanjong Jara Resort for a familiarization trip. The PR representative had a Traditional Malay Massage with our Malay Healer.  During the massage the Malay Healer adjusted her womb. He discovered she had been trying to conceive for many years. She said that if she had met our Malay Healer when she was younger she would have had her own child. She then made the decision to promote Tanjong Jara Resort and its Traditional Malay Treatments in order to benefit others.

As a leader in the spa and wellness industry, what trends and innovations do you see shaping the future of holistic well-being, and how is Spa Village adapting to these changes?

First, I am so pleased that more people are taking a holistic approach to well-being. The uses of AI and high-tech gadgets offer convenience and information, literally, at the user’s fingertips. They allow people to stay on track and receive constant reminders and motivation.

From an operational standpoint, gadgets innovations have led to a simpler operational set up of equipment, minimizing the usage of too many machines.

Though we appreciate the advantages of many of the new trends, it’s important to point out that many people come to Spa Village specifically to escape the non-stop use of energy depleting devices.

The Spa Village experience goes beyond treatments; it includes a connection to the natural world. Can you tell us about any initiatives or activities that allow guests to connect with the island’s environment and culture during their stay?

Jungle trekking, guided natural henna art drawing, meeting our Traditional Chinese Medicine Specialist, Ayurvedic Specialist and Malay healer learning the different method of having a “balanced body condition”.

What advice or recommendations do you have for individuals who are looking to embark on a wellness journey and experience Spa Village for the first time?

Indulge with an open mind. Only those who are ready and open to being healed will be healed.

An interview with Ms. Niamh O’Connell, Vice President of Wellbeing,
Group and Corporate, Jumeirah Group

Founded in 1997, Jumeirah Group is a luxury hospitality company and a member of Dubai Holding. With a portfolio of hotels, resorts, and residences in top destinations worldwide, the group has become a prominent player in the luxury hospitality industry. Its flagship property, the Burj Al Arab Jumeirah, is known as one of the world’s most luxurious hotels. Jumeirah Group also manages other notable properties such as Jumeirah Beach Hotel and Jumeirah Emirates Towers.

Jumeirah Group offers wellness experiences at various properties, including island sanctuaries and city getaways. Their award-winning spas, like Burj Al Arab Jumeirah, provide serene environments for self-discovery and rejuvenation. Guests can make positive lifestyle changes through personalized treatments and experiences encompassing nutrition, exercise, alternative therapies, and mind-body wellness.

Recently, Jumeirah Group has announced the appointment of Niamh O’Connell as its first Vice President of Wellbeing, Group and Corporate. The move is part of the Group’s renewed focus to elevate the wellness offering across its portfolio and craft distinctive experiences that meet the needs of today’s discerning luxury traveller. Ms Niamh O’Connell brings three decades of luxury wellness and hospitality experience. She will collaborate with Jumeirah’s teams to develop a comprehensive wellbeing strategy, including spa services, fitness programs, therapies, branding, and design. Niamh’s extensive experience includes leadership roles at Hyatt International Hotels & Resorts and Rosewood Hotel Group. She is known for her strategic brand vision and delivering exceptional guest experiences. 

SpaChina interviewed her.

Could you tell us more about your role as the Vice President of Wellbeing at Jumeirah Group and what your main responsibilities entail?

I am thrilled to join Jumeirah Group at this pivotal moment in the brand’s journey. Together with the talented teams at Jumeirah’s hotels and resorts, I am confident we will cultivate innovation, excellence and lasting impact in the wellness arena.

I will work alongside the Group’s hotel and operations teams to build on the brand’s award-winning Talise Spa concept to craft an all-encompassing wellbeing strategy with the ultimate aim of enhancing the wellness offering across the portfolio. My focus will be curating exceptional guest experiences and unique touchpoints across the guest journey, implementing everything from new spa services, fitness offerings, longevity treatments, and holistic wellness rituals as well as overseeing branding, design and programming.

What motivated Jumeirah Group to create this new position of Vice President of Wellbeing and prioritize the elevation of their wellness offerings?

The relationship our guests have with wellness and wellbeing today has transcended from isolated treatments offering a functional fix, to an all-encompassing guided approach to longevity, life balance and self-care.

This position of Vice President of Wellbeing is an entirely new role, deemed essential as Jumeirah Group begin to invest strongly in advancing the wellbeing offering through new concepts, therapies and partnerships, designed to enrich the life and wellness experience of guests.

How do you plan to craft an all-encompassing wellbeing strategy for Jumeirah Group’s portfolio of hotels and resorts?

Over the past three years, there has been a remarkable shift in the wellbeing landscape, and now the industry stands on the brink of an exhilarating transformation. I look forward to inspiring a new approach to wellbeing across our hotels and resorts, guided by the principles of lifelong learning, longevity, and inclusivity. By adopting this approach, my aim is to ensure we empower our guests to enhance their physical and emotional wellbeing through sustainable wellness practices.

Could you elaborate on the specific elements that will be included in the wellbeing strategy, such as spa services, fitness offerings, or any other holistic wellness practices etc.?

Responding to the evolving consumer trends towards holistic and sustainable wellness, our strategy will consider all the elements that define a person’s lifestyle – nutrition, exercise and fitness, alternative therapies, traditional spa treatments, as well as mind and body therapies.

Personalisation remains a priority for the discerning high-net-worth individual and Jumeirah’s wellbeing strategy will continue to provide positive lifestyle-change through a selection of bespoke programmes. We’ll launch new tailored wellness experiences that promote harmony between body and mind and help to build a strong foundation of health with effective techniques and movements across our portfolio.

In Dubai, Jumeirah Al Qasr’s Talise Spa is already making strides in this space with the launch of a brand new 360-degree programme, Talise Wellness.  Inspired by sustainable wellness practices, the programme offers flexible therapies, cognitive health assessments and wholesome meals – all designed to meet guests’ fitness, mindfulness and nutritional goals. The unique wellness programme aims to restore physical, mental and emotional balance without restricting exercise or nutrition. Developed by industry practitioners, the Talise Wellness programme encompasses four crucial pillars of wellness – Mental Wellness, Mindful Movement, Internal Wellbeing and Restore – with each pillar covering a wide range of therapies, treatments, nutritional eating, and meditation.

Jumeirah Group has properties in various regions, including China. Can you discuss the company’s strategy for the Chinese market and how it aligns with the overall wellbeing focus? Are there any specific initiatives or plans in place to cater to the unique preferences and needs of wellness-seeking guests in China?

China is an important market for Jumeriah Group and increasingly we’re seeing the discerning Chinese guest seek wellness experiences at our hotels in Guangzhou, Nanjing and further afield, in a bid to take more ownership of their wellbeing.

Today, Chinese guests are more aware and eager to improve their physical, emotional, social, and even spiritual health. In recent years, spa experiences in China have evolved beyond the treatment and have become part of a wellness ecosystem that nurtures the human experience. In line with our goal to create an all-encompassing guided approach to longevity, life balance and self-care, our spas will continue to offer nourishment for mind, body and soul to support guests on their journey to achieving a healthy wellness ecosystem.

While the traditional spa mindset centered upon the physical and emotional dimension of wellness, a more evolved viewpoint has shifted the focus towards awareness, knowledge, and empowerment, which creates transformative experiences that deepen personal practices, including mindfulness and spirituality. In the future, we aim to create more customised and spiritual wellness experiences for Chinese guests to fulfill diversified needs, leaning into the vast practices of Traditional Chinese Medicine.

Could you share any insights into the potential future developments or expansion plans for Jumeirah Group globally?

Jumeirah Group continue on a journey of sustainable growth, with plans to open properties in Saudi Arabia this year, as well as a 13th property in Dubai – Jumeirah Marsa Al Arab. Europe is also an important focus, and the aim is to build our brand profile in major European cities. The recent announcement of the acquisition of Le Richemond in Geneva is just the start.

How does Jumeirah Group envision integrating sustainability and wellness practices in its future development plans?

Jumeirah Group strives to uphold sustainable and inclusive practices across the business, to shape the best possible future where everyone can thrive. From luxury beachfront resorts and idyllic island destinations to vibrant city hotels and coastal cliff-top retreats, the Jumeirah promise of “Stay Different” is more than just a guest experience; it’s the product of the commitments we make to our people, our planet and the communities around the world that serve our industry.

In terms of the wellness practices at our properties, we have always tried to apply authenticity and locality by using regional wellness methods and locally sourced ingredients to offer treatments with connections to the destination each hotel resides.

To give you an example, Talise Spa at Jumeirah Port Soller Hotel & Spa uses the nourishing properties of local Mallorcan olive, almond and citrus fruits to leave skin silky-soft and smooth while at Jumeirah Maldives Olhahali Island, expert spa therapists use the oil from local hand-harvested coconuts, among other exclusive products.

Overlooking the soft beach of the Gulf of Oman and the extraordinary backdrop of the Al Hajar Mountains, guests at Talise Spa at Jumeirah Muscat Bay can soak in the power of the sea and the mountains with the Essence of Oman treatment, which uses traditional incense and sea salt to renew the soul the Omani way.

Whether guests are in search of pampering or rejuvenation, each Jumeirah spa offers a unique and personalised experience that supports and empowers the local community, in turn, capturing the spirit of its location.

An interview with Ms. Joy Tsang, Founder of AEVUM SPA

AEVUM, derived from the Latin term for “beautiful life”, symbolizes quality of life and elegance.

“I am a person who loves beautiful things very much, and the original intention of starting AEVUM SPA was to reach for the higher level of being more beautiful,” says Ms. Joy Tsang, the founder of AEVUM SPA. “I have always believed that ‘achieving physical and mental beauty’ is my mission and responsibility, and so AEVUM naturally emerged.” With over 20 years of experience, she established her own AEVUM brand in 2010, after being the general agent for a top luxury SPA skincare brand in China.

“What I want to convey is AEVUM’s attitude towards beauty and nature, and the confidence in eternal quality heritage: altruism, faith, happiness, courage, and independence. The goal is to pass on and nurture ‘beauty’.” Joy spoke to SpaChina in an interview.

A strong brand is inevitably infused with the founder’s personal qualities and service principles. How did you guide AEVUM SPA to its current heights over these thirteen years?

Guided by its original purpose, AEVUM has attracted high-quality members, most of whom are socially responsible and contributing women: entrepreneurs, second-generation family successors, socially influential and active housewives, and a considerable number of corporate executives. These distinguished guests share a common appreciation for AEVUM’s unique value: achieving beauty and health through love and care.

Over these thirteen years, there have been continuous upgrades and enhancements. We have made many integrative changes in service and details. For example, whether it’s facial treatments or body treatments, we seamlessly blend the wisdom of Eastern traditional healing with practical techniques, along with the meticulous care and soothing touch of Western-style spa techniques. This combination ensures both safety and efficacy, as well as a delightful and comfortable true spa experience.

With excellent skills and services, the next step is to put your heart into it. Our therapists are all dedicated to serving our members. Through solid professional skills, they earn the trust and respect of our guests. Our employees adhere to the principles of “no judgment, no analysis, no labeling” when interacting with the guests, creating a relaxed atmosphere for comfortable communication. Our loyal guests and therapists have a familial relationship, enabling them to freely discuss their needs and find the most suitable treatments based on professional advice. This interaction is extremely positive and uplifting.

In addition to the above, I would like to mention: “To do a good job, one must first sharpen one’s tools.” Our “tools” involve selecting the right brand partners to provide the best products to our member clients. Currently, AEVUM collaborates with esteemed brands such as the Spanish luxury skincare brand Natura Bisse, French LPG, Swiss medical restoration brand Swissline, and the carefully designed essential oil brand ORiNERGiE.

“LOVE & CARE Solutions” is what we provide to our customers: solutions for beauty and health with love and care.

Has there been any change in your business after the pandemic compared to before?

During the period of post-pandemic recovery, our customer flow, the number of branches, and member visits have all increased. Interestingly, some members now have more time for spa treatments compared to before.

The pandemic can be seen as hitting the pause button on people’s usual routines. It forced us to change our busy lifestyles, step away from work, return to our families, spend more time with loved ones and friends, and reflect on our inner selves. It allowed us to reevaluate our desires, contemplate the meaning of life, experience the fragility of life, and appreciate the importance of physical and mental health.

Even though the pandemic has ended, the collective mindset and awareness have become deeper. Many have reorganized their visions and priorities, and they are more willing to savor the small moments of happiness and tranquility. They can now better enjoy the spa process and perceive the harmony between their physical and mental well-being and beauty.

These past few years of the pandemic have also served as a litmus test for our business. It tested the resilience of the owner, the loyalty of the staff, and the quality of the members. I am proud that we were able to demonstrate our strength during this period. We honed and improved the skills of our staff, maintained good communication and interaction with our member clients, and this is why we have seen growth in the number of branches and customer flow after the recovery.

In terms of spa and skincare services and medical aesthetics service under AEVUM umbrella, how do you maintain a good balance?

Most of our customers have developed a habit of pursuing ultimate quality and effectiveness. These guests have increasingly high expectations for service details. From the very beginning, we planned the most suitable organizational structure for our members. Each staff has their own role, providing precise beauty and health concepts and outstanding services.

AEVUM’s unique anti-aging philosophy involves precise anti-aging for the face, skills for anti-aging of the body, and emotional energy balance. The spa part advocates for beauty and wellness treatments, while medical aesthetics focuses on medical-level maintenance. Both aspects support each other, aiming for the balanced development of beauty and health. In AEVUM medical aesthetics, we adopt a conservative approach to projects, adhering to the principles of safety, efficiency, and comfort. Our members are confident and beautiful, knowing exactly what they want and don’t want, and they won’t blindly undergo any medical aesthetics treatments.

In the current global context, how do you envision the future of AEVUM and utilize these ever-changing trends?

I see a clear trend in the spa and wellness industry towards mental balance – achieving inner calm and contentment. The mental well-being directly correlates to physical health.

In the future, AEVUM will focus more on people’s physical and mental balance. We will use more natural products and provide related healing treatments, such as the ORiNERGiE essential oil products, to balance and enhance emotional states with natural energy.

Additionally, we need to embrace technology and look towards the future. We can efficiently address facial and body concerns using high-tech instruments, combining traditional healing with advanced technology. “Nature and Technology” are our direction for the future.

Sustainability and environmental protection are becoming increasingly important, as they are part of social responsibility and contribution. How does AEVUM integrate these principles into its operations and products?

Three years ago, AEVUM already embraced environmental and organic concepts. We use natural essential oils in many basic treatments, as we deeply believe these essential oils communicate and merge with the body, providing a holistic well-being. Each drop of essential oil contains the essence of the changing seasons, sunlight, rain, and various cosmic information.

In the current competitive world of essential oils, we spare no effort to maintain the production volume, quality, and uniqueness of ORiNERGiE products. When selecting essential oils, we place great importance on the plants’ place of origin, as each plant has an ideal growing location. Only the best growing conditions can ensure the optimal energy of the essential oils, leading to the best therapeutic effects that genuinely benefit both the body and mind.

Furthermore, excellent essential oils require skilled formulation experts. Our formulations are specially created by Dr. Patrick Collin, a renowned French medical and energy doctor and a leading figure in contemporary French radiotherapy. I firmly believe that a formulator’s personal qualities directly influence their aesthetics and techniques. When selecting formulators, destiny plays a role.

In terms of social contribution, through ORiNERGiE essential oils, we have offered essential oil courses to many members, teaching them what constitutes high-quality essential oils and how to use them to benefit their families and friends. These initiatives enrich members’ social lives and provide them with new skills. Furthermore, it helps their whole family become healthier. For example, during the pandemic, we used essential oils for disinfection, air purification, and immune system enhancement.

I’ve also noticed an interesting phenomenon among our employees. Daily contact with high-quality natural products makes them feel composed, confident, and open-minded. This positively influences their business skills. The reason is simple: good products enable aromatherapists to have more confidence in the effectiveness of their treatment programs.

In the future, we will continue on the path of natural products. Regarding facing intense market competition, I haven’t thought about how to compete. Instead, I focus on how to make every person using ORiNERGiE essential oils feel both physically and mentally satisfied. That, in my view, is already a victory.

Looking ahead, what plans does AEVUM have? Please share with us.

AEVUM will always remain true to its original intention. In the future, we will continue opening new branches, maintaining a youthful mindset, and a strong sense of curiosity. With our sensitivity to excellent products and projects, we will continue research and exploration, grasp market trends, become a more outstanding enterprise, help more young entrepreneurs and job seekers, and provide better service to a larger number of customers, promoting the good balance of health and beauty.

There is nothing difficult in the world; the key lies in having a determined heart.