An Interview with Mr. Hwasic Yoo,
Director of SWISS PERFECTION China
Hwasic Yoo, an EMBA graduate of CKGSB (Cheung Kong Graduate School of Business), brings over a decade of expertise in luxury retail and brand management. Since 2018, he has led the beauty division of Shinsegae International China, overseeing the strategic operations of multiple international skincare, makeup, and fragrance brands in the Chinese market.
With sharp business acumen and deep brand strategy expertise, Yoo successfully introduced Swiss luxury skincare brand SWISS PERFECTION to China, positioning it within the premium spa channel. Within just a few years, he established an extensive network of partnerships with five-star hotels and elite wellness centers nationwide. “SWISS PERFECTION’s plant-based cell technology represents a groundbreaking force in China’s anti-aging sector,” Yoo said in an exclusive interview with SpaChina. “We will continue to deepen our localization strategy, driving the brand’s value to new heights in this market.”
As the premium arm of South Korea’s Shinsegae Group, Shinsegae International was founded in 1979 and operates across three key sectors: fashion & beauty, cross-border e-commerce, and lifestyle. Managing over 70 renowned international brands, the group leads the global wave of “new luxury living” through strategic acquisitions (such as SWISS PERFECTION), digital ecosystem development (S.I Village platform), and sustainable product innovation.
As an industry expert with over a decade of experience in luxury retail and brand management, how do you view the current trends in China’s high-end beauty and SPA market?
While China’s economic growth has moderated compared to previous years, its premium beauty and SPA sector continues to outpace many other industries, maintaining robust expansion and rapid quality upgrades in service delivery.
From a trend perspective, technology is undeniably driving anti-aging demand. Chinese consumers’ skincare awareness has evolved from an obsession with “ingredient transparency” to a new era of “tech-driven efficacy” – with bio-cell technology and gene-based skincare emerging as key focuses for high-net-worth individuals, setting the benchmark for innovation in luxury beauty.
Secondly, the luxury wellness experience is undergoing a transformation. Five-star hotel SPAs, once considered ancillary amenities, are now pivoting – whether by choice or necessity – into “core revenue generators.” Hotel owners and operators are placing greater emphasis on SPA profitability and operational excellence. From a guest perspective, demand for bespoke treatments has surged, with consumers seeking truly personalized regimens. To thrive in this competitive landscape, premium beauty SPAs must sharpen their consumer insights, innovate service models, and elevate quality and efficiency to deliver exceptional experiences.
Third, the integration of online and offline channels is reshaping the business model of high-end beauty SPAs. Brands are leveraging digital platforms for marketing and sales while complementing them with immersive in-store experiences, creating a holistic consumer journey. This synergy not only expands market reach but also strengthens brand equity.
Lastly, sustainability has become a non-negotiable priority. Eco-conscious practices – from green materials and clean energy to reduced environmental impact – are now industry imperatives. These initiatives not only reflect a brand’s social responsibility but also align with the values of younger consumers who prioritize sustainable living.
SWISS PERFECTION has experienced rapid growth since entering the Chinese market. What were the biggest challenges in introducing this Swiss luxury brand to Chinese consumers? What unique opportunities does China offer for premium skincare brands like this?
When introducing Swiss luxury brands to Chinese consumers, the greatest challenges lie in cultural differences and enhancing brand awareness. Swiss brands are renowned for their meticulous craftsmanship and premium quality, but in the Chinese market, consumers have relatively limited understanding of Swiss brands. This necessitates significant time and effort in brand education and marketing. Additionally, the Chinese market is highly competitive, with numerous high-end skincare brands vying for attention, making it a challenge to stand out.
However, there are also unique opportunities in China. The country offers a vast market space and immense consumption potential for premium skincare brands. With rapid economic growth and rising disposable incomes, Chinese consumers are increasingly demanding high-quality, personalized, and professional skincare products and services. China boasts a large population of high-net-worth individuals who exhibit strong acceptance of luxury skincare brands, high purchasing power, and stringent expectations for quality and efficacy – providing a solid market foundation for SWISS PERFECTION.
Moreover, the Chinese government has strengthened cosmetics regulations to standardize market practices and protect consumer rights. Policies such as the Cosmetics Supervision and Administration Regulation and the Cosmetics Efficacy Claim Evaluation Guidelines further regulate and guide efficacy claim assessments, legally curbing false advertising by cosmetics companies. These measures help premium skincare brands thrive in a fair and transparent market environment, bolstering consumer trust and creating a favorable landscape for brand development.
With the rise of high-tech skincare, how does SWISS PERFECTION differentiate itself in China’s anti-aging market with its plant-based cell technology? How do you educate Chinese consumers about this scientifically proven yet niche concept?
SWISS PERFECTION has established a strong and unique competitive edge in the anti-aging market with its signature ingredient: the Cellular Active IRISA® complex. The brand’s R&D experts meticulously select rare Tall Bearded Iris Germanica cultivated at the Château de Vullierens, ensuring the purity of every iris from the source, free from contamination. Through a proprietary Iyophilization process, the most representative and iconic component, Cellular Active IRISA®, is extracted, effectively promoting skin cell regeneration and repair while delaying the aging process. Additionally, the brand’s dedicated anti-aging research center continuously optimizes product formulations and technologies to guarantee both efficacy and safety. At the same time, SWISS PERFECTION employs an integrated online and offline marketing strategy to enhance promotion and raise consumer awareness of its benefits.
Given that high-tech skincare concepts are relatively unfamiliar to Chinese consumers, the SWISS PERFECTION team conducts professional science education through various approaches. First, it organizes offline VIP experiential events and lectures, inviting dermatologists and brand R&D specialists to explain the principles and benefits of plant-based live-cell technology to consumers. Second, it leverages online platforms such as the brand’s official website and social media to publish educational articles, videos, and other content, presenting specialized knowledge in an accessible manner. Third, it collaborates with professional beauty institutions and spa centers, allowing consumers to witness product efficacy firsthand through recommendations and demonstrations by skincare experts.
You have established partnerships with many five-star hotels and spas. What has been the general feedback from clients, and how do you tailor branding strategy to resonate with China’s high-net-worth individuals (HNWIs)?
SWISS PERFECTION currently enjoys fruitful collaborations with numerous five-star hotels and spa centers, receiving exceptionally positive feedback from customers. Consumers have spoken highly of the brand’s premium products and services, affirming their effectiveness in improving skin conditions while delivering a comfortable and luxurious beauty experience. The brand’s professional treatment techniques and personalized services have also earned widespread recognition, with many clients expressing their intention for long-term use and willingness to recommend the products to others.
In its brand communication strategy targeting China’s high-net-worth individuals, SWISS PERFECTION adopts a multi-faceted approach. The brand conducts targeted promotions through premium channels such as partnerships with five-star hotels, luxury shopping malls and high-end private clubs, organizing brand events and experience days to enhance precise exposure among affluent consumers. Simultaneously, the brand leverages social media and digital platforms to precisely target its audience, publishing high-quality brand content and product information to capture the attention of high-net-worth individuals. Furthermore, SWISS PERFECTION provides personalized customer service by establishing VIP client profiles, conducting regular follow-ups, and offering exclusive skincare advice and customized services, all of which serve to strengthen customer loyalty to the brand.
In SWISS PERFECTION’s marketing, how do you balance and integrate the brand’s Swiss luxury heritage, Shinsegae Group’s Korean roots, and Chinese consumers’ preferences? What strengths and highlights do each element bring?
In SWISS PERFECTION’s marketing strategy, balancing and harmonizing Swiss premium products, the DNA of South Korea’s Shinsegae Group, and Chinese consumers’ purchasing habits has been crucial to the brand’s success.
The Swiss premium product line stands as the core competitive advantage with its exceptional quality and cutting-edge biotechnology. As a member of both SWISSCOS (the Swiss Cosmetics Association for Origin Protection) and SKW (the Swiss Cosmetic and Detergent Association), SWISS PERFECTION guarantees that its products are 100% made in Switzerland. This Swiss heritage reinforces the brand’s image of exclusivity, professionalism, and superior quality, appealing to China’s high-net-worth individuals who seek ultimate skincare efficacy.
Shinsegae Group, the South Korean retail giant, contributes its extensive retail expertise and global expansion vision to the brand. With its strong retail operations background, Shinsegae provides SWISS PERFECTION with advanced sales channels and marketing strategies, accelerating its expansion in the Chinese market while catering to the diverse needs of Chinese consumers.
Chinese consumer preferences have also been carefully integrated into the brand’s marketing approach. As previously mentioned, China’s affluent consumers increasingly demand personalized and customized services. SWISS PERFECTION continues to enhance its brand awareness and market share in China through an omnichannel strategy that seamlessly blends online and offline experiences.
What are your next steps in the Chinese market? Are there any upcoming product launches or channel expansions?
SWISS PERFECTION’s next-phase strategy for the Chinese market includes expanding distribution channels and deepening brand influence. The brand will further strengthen collaborations with five-star hotels and premium spa centers to consolidate its position in China’s high-end beauty market. Regarding product innovation, SWISS PERFECTION will continue leveraging its proprietary core technology – the Cellular Active IRISA® complex – to develop more premium skincare products tailored specifically to Chinese consumers’ needs.
Shinsegae Group’s strategy focuses on acquiring luxury brands, building the digital ecosystem (S.I Village platform), and developing eco-friendly lifestyle products – all while driving global trends in “new luxury living” through innovation and sustainability. Could you elaborate on these initiatives, particularly the S.I Village platform?
Shinsegae Group’s strategic focus lies in the acquisition of premium luxury brands and global expansion. By acquiring high-end brands like SWISS PERFECTION, the South Korean conglomerate has further solidified its position in the luxury market.
The group is also committed to building S.I Village, a digital ecosystem platform designed to drive digital transformation and innovation across its brand portfolio. This integrated platform combines brand management, digital marketing, and consumer engagement, enabling Shinsegae to better consolidate resources and enhance digital operational capabilities for its brands. For instance, through the S.I Village platform, SWISS PERFECTION can execute more precise marketing campaigns, leverage big data analytics to understand consumer needs, and ultimately deliver more personalized services.
Furthermore, Shinsegae Group actively develops sustainable materials as part of its environmental strategy. By adopting eco-friendly materials and renewable energy, the group reduces its environmental footprint while meeting growing consumer demand for sustainability. This fusion of innovative technology and sustainable development not only strengthens brand competitiveness but also positions Shinsegae at the forefront of the global “new luxury lifestyle” movement.
What are Shinsegae International’s expansion plans for China over the next five years? How will the company maintain its leading position?
Shinsegae International’s five-year expansion blueprint for China encompasses broadening the brand’s market penetration and strengthening collaborations with premium retail channels. The company plans to enhance its visibility and influence across China by establishing presence in five-star hotels and luxury department stores across more first- and second-tier cities.
To maintain its industry leadership, Shinsegae International will leverage its retail expertise and digital marketing capabilities to refine its omnichannel strategy. Strategic partnerships with premium e-commerce platforms like Tmall Luxury Pavilion will enable the brand to better connect with Chinese consumers while delivering seamless shopping experiences. Furthermore, through continuous product innovation and targeted brand campaigns, Shinsegae International aims to reinforce its dominant position in China’s high-end beauty sector.