Interview with Mr Kurt Mancher, Area General Manager,
Operations – Paris & London, the General Manager, Shangri-La The Shard, London
Perched atop levels 34 to 52 of the iconic Shard building, Shangri-La The Shard, London, holds the distinction of being Western Europe’s highest hotel. This luxurious establishment offers guests breathtaking panoramic views of London’s skyline and iconic landmarks, including Tower Bridge, the River Thames, and St. Paul’s Cathedral, all visible from the comfort of their rooms.
Within this architectural marvel, TĪNG Restaurant and Lounge beckons patrons with its unique blend of contemporary European cuisine infused with an Asian twist, complemented by London’s highest afternoon tea. Ascending to level 52, GŎNG Bar provides a relaxed yet opulent ambiance, featuring a selection of signature cocktails and the Hues of Culture menu, crafted by the resident team of expert mixologists.
Shangri-La The Shard, London, boasts state-of-the-art amenities on level 52, inviting guests to unwind and rejuvenate in a Sky pool, sauna, and gym.
The hotel extends an invitation to guests to immerse themselves in tailor-made experiences, catering to individual preferences and desires. Whether seeking a romantic retreat with the Love is in the Air overnight stay, complete with Champagne, flowers, and a personalized window message, or celebrating life’s milestones with the curated Celebrations in the Clouds package, Shangri-La ensures each stay is unique and memorable. Families can also create lasting memories with the Family Getaway in the Clouds package.
Mr. Kurt Mancher, General Manager of Shangri-La The Shard since 2019, is an international hotelier with 33 years of expertise in the luxury hospitality industry, holding senior management roles for some of the world’s leading hotel brands including Four Seasons, Peninsula Hotels and Swire Hotels, and leading high-performing teams in markets including the US, Canada, Europe, The Middle East and Asia. More recently, Kurt has expanded his remit within Shangri-La Group to become General Manager – Operations for its properties in London and Paris, and Innovation & Luxury Customer Experience Lead for the Shangri-La Hotels and Resorts portfolio across the Middle East, Europe, India and Americas region. SpaChina has interviewed him.
How does Shangri-La The Shard, London prioritize sustainability and environmental responsibility in its operations?
Shangri-La The Shard, London, is dedicated to sustainability and environmental responsibility in its operations. The hotel actively seeks ways to enhance energy efficiency and encourages guests to minimize their environmental impact during their stay. In a recent initiative, the hotel introduced a new line of reusable in-room amenities by the British fragrance brand Jo Loves. These bottles, crafted from recycled plastics sourced from areas near waterways worldwide, will result in a reduction of over three tonnes of single-use plastic annually.
Furthermore, the hotel prioritizes eco-friendly practices in its energy consumption. The majority of the electricity and heating used within the premises are derived from renewable sources. Ongoing efforts are made to reduce waste and enhance recycling measures in the hotel’s day-to-day operations.
Emphasizing sustainable dining, the hotel’s Rooted in Nature menus champion local produce and promote plant-based dishes. This initiative encourages guests to make environmentally conscious choices while savoring the Asian-inspired cuisine offered at TĪNG Restaurant and Lounge. Shangri-La The Shard, London, strives to provide an eco-conscious hospitality experience.
The Shard boasts impressive views and architectural design. How does the hotel capitalize on these features to enhance the guest experience?
Shangri-La The Shard, London, transforms the extraordinary views and architectural splendor of The Shard into an unparalleled guest experience, delivering a truly unforgettable sojourn in the clouds. Upon entering the lobby on level 35, guests are immediately immersed in breathtaking panoramas unveiled through floor-to-ceiling windows, providing an unmatched introduction to the captivating vistas of London below.
Every meticulously designed room offers a unique perspective of the cityscape. Equipped with in-room binoculars, guests can intimately explore London’s iconic attractions from the comfort of their private retreat.
This curated experience is now elevated further with the introduction of the renowned Jo Loves amenities by Jo Malone CBE, adding an extra layer of sophistication and luxury to our guests’ stay. Shangri-La The Shard, London, invites guests to revel in the harmonious blend of opulence and panoramic beauty, creating an enchanting atmosphere that lingers in memory.
For guests seeking an elevated perspective of London from the pinnacle of The Shard, The View From The Shard on levels 68-72 provides a breathtaking experience. Although separate from Shangri-La The Shard, London, our concierge is pleased to assist in organizing tickets for guests interested in visiting this iconic attraction.
With a diverse team representing 60 nationalities during the construction phase, how does Shangri-La The Shard, London continue to promote diversity and inclusion within its workforce?
Diversity and inclusion stand as integral values in the core ethos of Shangri-La The Shard, London. The hotel takes pride in welcoming team members from diverse cultures and communities, actively sourcing talent through collaborations with local disabled charities and schools that support disadvantaged youth. This year alone, over 15 recruitment open days have been organized, specifically catering to these groups.
In a recent initiative, Shangri-La The Shard, London, has initiated outreach work in collaboration with a local London Bridge-based homeless charity, aspiring to provide training and employment opportunities to individuals experiencing homelessness. Upon joining the hotel, all colleagues are acknowledged for their excellence in hospitality, enjoying the privilege of an overnight stay with a guest.
As a symbol of inclusivity, the hotel proudly flies the Pride flag outside its front entrance, marking a significant step in embracing LGBTQ+ diversity. New team members receive comprehensive induction and ongoing mandatory training, setting a benchmark for inclusivity within the London hotel industry.
There is also a strong commitment to supporting female colleagues at all levels within the hotel. Initiatives such as flexible working arrangements and ensuring equal opportunities for promotion and training have resulted in a significant representation of female colleagues in senior roles. Shangri-La The Shard, London, stands as a beacon of diversity, fostering an inclusive culture with zero tolerance for discrimination in any form.
Wellness lifestyle trends have become increasingly important in the hospitality industry. How does Shangri-La The Shard, London incorporate wellness initiatives and facilities to cater to the needs of modern travelers?
In response to the growing popularity of health and lifestyle trends, Shangri-La The Shard, London has embraced change to cater to the evolving preferences of its guests. The state-of-the-art Sky Gym has recently undergone updates, ensuring it remains at the forefront of wellness facilities.
For those seeking a retreat from the urban hustle, the Wellness Escape package offers a serene experience in the clouds. This package includes a one-hour massage treatment, complete access to the Sky Pool and Sauna, and the added benefit of a 25% discount on any additional treatments. It provides an ideal opportunity for guests to unwind and rejuvenate amidst the tranquility of our elevated oasis.
TĪNG Restaurant & Lounge complements these wellness initiatives with the ‘Rooted in Nature’ menu. This thoughtfully curated menu features balanced, vegan dishes sourced from local suppliers. Shangri-La The Shard, London, is committed to offering a holistic and rejuvenating experience for guests who prioritize their health and well-being.
Beyond providing the highest swimming pool, gym, and sauna in London, we acknowledge the significance of wellness within the confines of our guests’ rooms. Our commitment to holistic well-being is evident in various thoughtful amenities.
Our TV systems feature dedicated sleep yoga sequences, allowing guests to unwind and embrace tranquility in the comfort of their rooms. For those desiring a more immersive experience, yoga mats are readily available upon request. Our attentive team spares no effort in ensuring that our guests enjoy a restful and rejuvenating stay with us.
Could you tell us about any specific leading edge programs or offerings available at Shangri-La The Shard, London aimed at promoting guests’ physical beauty and mental well-being?
At Shangri-La The Shard, London, the physical and mental well-being of our guests takes precedence. In collaboration with local experts, we offer specialized treatment programs, providing a more immersive experience during their stay.
For those seeking an invigorating full-body workout in a time-efficient manner, our partnership with Surge London introduces guests to 20-minute sessions with personal trainers. Surge’s Electro Muscular Stimulation technology effectively targets major muscle groups, ensuring maximum conditioning and a release of endorphins, leaving you feeling energized and revitalized.
Furthermore, our commitment to well-being extends to in-room appointments with one of London’s leading aesthetic practitioners, Amar. As a trailblazer in the field, Amar established AMS Aesthetics, with a clinic at the prestigious Harley Street and another at Shangri-La London within the Shard. Whether seeking skin rejuvenation treatments, fillers, or injectables for a youthful and refreshed appearance, AMS Aesthetics provides facial aesthetics and treatments, available in our treatment rooms or the comfort of your hotel room. Amar is dedicated to ensuring each guest’s experience is exceptional.